PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 5 Question 11 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 11
Topic #: 5

[All ITIL-4-Specialist-High-velocity-IT Questions]

A bank provides an online banking service to external users. The bank measures the functional and non-functional aspects of the service in several ways and is meeting its targets. However, user satisfaction with the service is not as high as the bank would like it to be.

Which is the BEST example of an additional aspect of the service that the bank should measure?

AThe number of times a transaction is started but not completed

BThe average page load time for the online banking site

CThe total number of users logging into the service per day

DThe number of successful transactions completed

Show Suggested Answer

Suggested Answer: A

by Carole at Feb 10, 2025, 04:54 AM

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Amie

25 days ago

Haha, the bank should just install a giant 'User Satisfaction' meter outside the building. That'll do the trick!

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Timothy

2 days ago

B: The average page load time for the online banking site

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Kathryn

7 days ago

A: The number of times a transaction is started but not completed

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Odette

1 months ago

Option D seems like the most straightforward answer to me. Measuring the number of successful transactions is a direct indicator of the service's overall effectiveness.

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Lenna

19 days ago

But don't you think it's also important to consider the average page load time for the online banking site? Slow loading times can be frustrating for users.

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Linsey

20 days ago

I agree, measuring the number of successful transactions completed is crucial for evaluating the service.

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Mitsue

1 months ago

I disagree, I believe option A is the better choice. Tracking the number of abandoned transactions can help the bank understand where users are facing difficulties and improve the service accordingly.

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Amber

2 months ago

I think option B is the best answer. Measuring the average page load time can give valuable insights into the user experience and identify potential performance issues.

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Roxane

21 days ago

I think option D is also important to measure, as successful transactions completed directly impact user experience.

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Janine

22 days ago

I agree, measuring the average page load time is crucial for user satisfaction.

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Denise

2 months ago

I believe measuring the average page load time for the online banking site is also important. Slow loading times can frustrate users and affect their satisfaction.

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Serina

2 months ago

I agree with Sonia. If users are starting transactions but not completing them, it could indicate a problem with the service.

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Sonia

2 months ago

I think the bank should measure the number of times a transaction is started but not completed.

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