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PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 5 Question 11 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam
Question #: 11
Topic #: 5
[All ITIL-4-Specialist-High-velocity-IT Questions]

A bank provides an online banking service to external users. The bank measures the functional and non-functional aspects of the service in several ways and is meeting its targets. However, user satisfaction with the service is not as high as the bank would like it to be.

Which is the BEST example of an additional aspect of the service that the bank should measure?

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Suggested Answer: A

by Carole at Feb 10, 2025, 04:54 AM

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Amie
2 months ago
Haha, the bank should just install a giant 'User Satisfaction' meter outside the building. That'll do the trick!
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Xochitl
1 months ago
C: The total number of users logging into the service per day
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Timothy
2 months ago
B: The average page load time for the online banking site
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Kathryn
2 months ago
A: The number of times a transaction is started but not completed
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Odette
3 months ago
Option D seems like the most straightforward answer to me. Measuring the number of successful transactions is a direct indicator of the service's overall effectiveness.
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Linn
1 months ago
That's true, the average page load time is definitely an important factor to consider for user satisfaction.
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Lenna
2 months ago
But don't you think it's also important to consider the average page load time for the online banking site? Slow loading times can be frustrating for users.
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Linsey
2 months ago
I agree, measuring the number of successful transactions completed is crucial for evaluating the service.
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Mitsue
3 months ago
I disagree, I believe option A is the better choice. Tracking the number of abandoned transactions can help the bank understand where users are facing difficulties and improve the service accordingly.
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Amber
3 months ago
I think option B is the best answer. Measuring the average page load time can give valuable insights into the user experience and identify potential performance issues.
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Roxane
2 months ago
I think option D is also important to measure, as successful transactions completed directly impact user experience.
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Janine
2 months ago
I agree, measuring the average page load time is crucial for user satisfaction.
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Denise
3 months ago
I believe measuring the average page load time for the online banking site is also important. Slow loading times can frustrate users and affect their satisfaction.
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Serina
3 months ago
I agree with Sonia. If users are starting transactions but not completing them, it could indicate a problem with the service.
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Sonia
4 months ago
I think the bank should measure the number of times a transaction is started but not completed.
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