PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 5 Question 11 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 11
Topic #: 5

[All ITIL-4-Specialist-High-velocity-IT Questions]

A bank provides an online banking service to external users. The bank measures the functional and non-functional aspects of the service in several ways and is meeting its targets. However, user satisfaction with the service is not as high as the bank would like it to be.

Which is the BEST example of an additional aspect of the service that the bank should measure?

AThe number of times a transaction is started but not completed

BThe average page load time for the online banking site

CThe total number of users logging into the service per day

DThe number of successful transactions completed

Show Suggested Answer

Suggested Answer: A

by Carole at Feb 10, 2025, 04:54 AM

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Amber

5 hours ago

I think option B is the best answer. Measuring the average page load time can give valuable insights into the user experience and identify potential performance issues.

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Denise

5 days ago

I believe measuring the average page load time for the online banking site is also important. Slow loading times can frustrate users and affect their satisfaction.

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Serina

8 days ago

I agree with Sonia. If users are starting transactions but not completing them, it could indicate a problem with the service.

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Sonia

13 days ago

I think the bank should measure the number of times a transaction is started but not completed.

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