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PeopleCert ITIL-4-Specialist-High-velocity-IT Exam - Topic 3 Question 31 Discussion

Posted by Shawnna on Jun 16, 2026 at 04:16 AM

An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.

Which type of control should be improved?

Suggested Answer: D

The scenario says the attack was identified quickly and systems were restored without significant loss. That means detection and corrective response were relatively effective. The weakness was that the attacker was able to gain access in the first place.

Therefore, the type of control needing improvement is prevention. This could include stronger identity protection, user awareness, multi-factor authentication, credential monitoring, and better social engineering resistance.

D is correct because the issue occurred before the detection stage; the preventive safeguards were insufficient.

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12 comments · newest first
KE
Kerrie 2 months ago
I lean towards detection. We need to spot these attacks faster.
HO
Holley 2 months ago
Agreed! Better security measures on social media could help.
PA
Paul 2 months ago
I think prevention needs to be improved. We should stop hackers before they get in.
LA
Laurel 2 months ago
Social media info is a goldmine for hackers, wow!
KE
Kerry 2 months ago
I disagree, correction is what they should focus on.
KI
Kimberely 3 months ago
Surprised they didn’t have stronger controls in place!
SC
Scot 3 months ago
I think detection could use some work too.
ZO
Zona 3 months ago
Definitely needs better prevention measures.
ME
Merlyn 3 months ago
I feel like this could also relate to correction controls since they restored systems quickly, but I lean more towards prevention as the main focus here.
JU
Jules 3 months ago
I practiced a similar question, and I think it was about improving prevention measures. If we can stop the login info from being compromised, that would help a lot.
OZ
Ozell 3 months ago
I'm not entirely sure, but I remember something about detection controls being crucial for identifying breaches early. Maybe that's what we should focus on?
TU
Tu 4 months ago
I think this might be a prevention issue since the hacker got in through social media info. We need better safeguards against that.
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