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PeopleCert ITIL 4 Specialist High velocity IT Exam - Topic 3 Question 17 Discussion

What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?
B) Regularly provide updates about service improvements made as a result of user feedback
A) Sending surveys to users after every incident is resolved
C) Implementing an automated feedback response system
D) Publicly acknowledging the users who provided feedback

PeopleCert ITIL 4 Specialist High velocity IT Exam - Topic 3 Question 17 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist High velocity IT exam
Question #: 17
Topic #: 3
[All ITIL 4 Specialist High velocity IT Questions]

What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?

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Suggested Answer: B

by Ryann at Jul 08, 2025, 06:22 AM

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Emmanuel
8 months ago
Not sure if sending surveys after every incident is effective.
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Marta
8 months ago
A little surprised by D, but it could work for some users.
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Carmen
9 months ago
Totally agree with B, updates show that feedback matters!
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Timothy
9 months ago
C seems too automated, might not feel personal enough.
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Vince
9 months ago
I think B is the best option! Keeping users in the loop is key.
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Xuan
9 months ago
I practiced a question similar to this, and I think an automated response system might not feel personal enough. It could be option D that stands out more for engagement.
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Laurel
10 months ago
I feel like acknowledging users publicly could be nice, but it might not really show how feedback is acted upon. I think I lean towards option B as well.
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Joaquin
10 months ago
I'm not entirely sure, but sending surveys after every incident seems a bit overwhelming for users. Maybe option A isn't the best approach?
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Shannan
10 months ago
I remember we discussed how important it is to show users that their feedback leads to real changes. I think option B might be the best choice.
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Valentin
10 months ago
This is a tricky one. I'm leaning towards the automated feedback response system, as that could help make the process more efficient and responsive. But I'll need to consider the other options as well.
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Devorah
10 months ago
Okay, I've got an idea. I think regularly providing updates on service improvements made from user feedback is the way to go. That shows users their input is valued and making a real difference.
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James
11 months ago
Hmm, I'm a bit unsure about this one. I'm trying to weigh the pros and cons of the different options, but I'm not sure which one is the "BEST" way. I'll need to think it through carefully.
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Tamar
11 months ago
This seems like a straightforward question about user feedback. I think the best approach is to focus on demonstrating how the feedback is actually acted upon, rather than just collecting it.
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Yen
1 year ago
Wow, surveys after every incident? That sounds like a surefire way to annoy your users. Option B is definitely the best choice here. Transparency and updates on improvements are key to building trust and fostering a feedback-friendly environment.
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Earleen
11 months ago
A) Sending surveys to users after every incident is resolved
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Paris
1 year ago
I'm surprised option D isn't the correct answer. Publicly acknowledging the users who provided feedback seems like a great way to encourage more people to speak up. Maybe that could be a nice addition to option B?
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Torie
1 year ago
Hmm, I'm not sure about option C. An automated feedback response system might feel a bit impersonal. I think option B is the way to go - it shows that a real person is listening and making changes based on the input.
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Makeda
11 months ago
I agree, option B seems more personal and shows that the feedback is valued.
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Elbert
1 year ago
I see your point, Skye. It can make users feel valued and appreciated.
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Cassie
1 year ago
I agree with Kimberely. Providing regular updates on service improvements is a clear demonstration that the company values user feedback and is actively working to address their concerns.
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Daniel
11 months ago
I disagree, I believe publicly acknowledging users who provided feedback is the best way to show appreciation.
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Herman
1 year ago
I think sending surveys after every incident is resolved is a good idea.
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Skye
1 year ago
I believe D) Publicly acknowledging the users who provided feedback can also be effective in encouraging more feedback.
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Elizabeth
1 year ago
I agree with Reena, users need to see that their feedback is making a difference.
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Kimberely
1 year ago
Option B seems like the most effective way to show users that their feedback is being taken seriously. Letting them know about the improvements made as a result of their input is a great way to encourage more feedback in the future.
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Melinda
11 months ago
User 2: I think so too, it's important for users to see that their input leads to actual improvements.
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Jose
11 months ago
User 1: I agree, option B is definitely the best way to show users their feedback matters.
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Reena
1 year ago
I think B) Regularly provide updates about service improvements made as a result of user feedback is the best way.
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