PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 3 Question 17 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 17
Topic #: 3

[All ITIL-4-Specialist-High-velocity-IT Questions]

What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?

ASending surveys to users after every incident is resolved

BRegularly provide updates about service improvements made as a result of user feedback

CImplementing an automated feedback response system

DPublicly acknowledging the users who provided feedback

Show Suggested Answer

Suggested Answer: B

by Ryann at Jul 08, 2025, 06:22 AM

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Kimberely

21 hours ago

Option B seems like the most effective way to show users that their feedback is being taken seriously. Letting them know about the improvements made as a result of their input is a great way to encourage more feedback in the future.

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Reena

8 days ago

I think B) Regularly provide updates about service improvements made as a result of user feedback is the best way.

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