PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 2 Question 19 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 19
Topic #: 2

[All ITIL-4-Specialist-High-velocity-IT Questions]

A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.

Which is the BEST thing the service provider can do about this?

AIdentify ways to improve service levels, and discuss the cost of these improvements with the customers

BFocus on technical excellence to further improve services

CAnalyze customer feedback to understand and address unmet expectations

DProvide additional training to customers on using the service

Show Suggested Answer

Suggested Answer: A

by Edgar at Aug 03, 2025, 11:32 AM

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