PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 2 Question 10 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 10
Topic #: 2

[All ITIL-4-Specialist-High-velocity-IT Questions]

An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas such as sales and customer support.

How can the organization BEST collect the information needed to address these complaints?

AAnalyze operational metrics and sales data

BGather customer experience and service level metrics

CReview internal service performance reports

DConduct stakeholder interviews to understand issues

Show Suggested Answer

Suggested Answer: B

by Shawna at Jan 24, 2025, 03:49 AM

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Major

2 days ago

Hold up, are we sure the problem isn't just that the customers are a bunch of grumpy old coots? Just kidding, but for real, I'd go with B. Can't beat that customer experience data, it's like reading minds, but with numbers!

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Darell

5 days ago

I believe analyzing operational metrics and sales data can also provide valuable insights.

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Eloisa

7 days ago

I agree with Winfred. It's important to understand the customer's perspective.

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Selma

8 days ago

Ooh, this is a tricky one. I'm leaning towards D - can't beat a good old-fashioned stakeholder interview. Get the inside scoop, you know? Though I do love a good data dive, so B is tempting too.

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Winfred

8 days ago

I think we should gather customer experience and service level metrics.

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Lynsey

9 days ago

Hmm, I'd say option B is the way to go. Gotta get that customer experience data to really understand what's going on. Anything else would just be guessing, you know?

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