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PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 9 Question 20 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist Create Deliver and Support exam

Question #: 20
Topic #: 9

[All ITIL 4 Specialist Create Deliver and Support Questions]

What is the goal of the 'shift-left' approach?

ARepositioning tasks to earlier stages in the process to boost workflow efficiency

BAutomating repetitive processes using robots and AI

CImplementing Agile practices for continuous software development

DIntegrating multiple suppliers in a value stream for effective service management

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Suggested Answer: A

by Pamela at May 11, 2026, 11:34 AM

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Mohammad

1 day ago

It's all about catching issues early in the process!

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Glendora

6 days ago

I thought 'shift-left' was about integrating suppliers, but now I'm questioning if that's really the case.

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Carline

12 days ago

I feel like 'shift-left' might also relate to Agile practices, but I can't recall if that's the primary focus of the approach.

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Audry

17 days ago

I remember practicing a question similar to this, and I think it was definitely about improving efficiency by addressing issues sooner.

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Flo

2 months ago

I think the 'shift-left' approach is about moving tasks earlier in the process, but I'm not entirely sure if that's the main goal.

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