PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 9 Question 20 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist Create Deliver and Support exam

Question #: 20
Topic #: 9

What is the goal of the 'shift-left' approach?

ARepositioning tasks to earlier stages in the process to boost workflow efficiency

BAutomating repetitive processes using robots and AI

CImplementing Agile practices for continuous software development

DIntegrating multiple suppliers in a value stream for effective service management

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Suggested Answer: A

by Pamela at May 11, 2026, 11:34 AM

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I think the 'shift-left' approach is about moving tasks earlier in the process, but I'm not entirely sure if that's the main goal.

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