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PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 8 Question 11 Discussion

In which circumstances should an organization buy, rather than build, software?
A) The software is widely available and its features are standardized across most organizations
B) The organization is part of a regulated industry and has a strong focus on internal policies
C) The requirements of the organization are frequently changing because of rapid expansion
D) The consumers of the software have many and varied customization requirements

PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 8 Question 11 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist Create Deliver and Support exam
Question #: 11
Topic #: 8
[All ITIL 4 Specialist Create Deliver and Support Questions]

In which circumstances should an organization buy, rather than build, software?

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Suggested Answer: A

by Julianna at Aug 18, 2025, 05:31 AM

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Magdalene
7 months ago
Really? I’m surprised anyone would choose D, seems risky!
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Lajuana
7 months ago
I disagree, B makes sense too for regulated industries.
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Kindra
7 months ago
A is the way to go, no need to reinvent the wheel.
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Catherin
7 months ago
C is a good point, changing requirements can be tough!
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Flo
8 months ago
Definitely A, if it's widely available, just buy it!
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Beula
8 months ago
D seems tricky; if users need a lot of customization, wouldn't that lean more towards building rather than buying?
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Pamella
8 months ago
I practiced a question similar to this, and I feel like C could be a reason to build software instead of buying it, especially if requirements are changing a lot.
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Mona
8 months ago
I'm not entirely sure, but I remember something about regulated industries needing custom solutions, so maybe B isn't the best choice for buying.
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Emogene
8 months ago
I think option A makes sense since buying software that's standardized can save time and resources.
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Britt
9 months ago
Ah, this is a good one. I think the key is to consider the organization's specific needs and constraints. The options give a nice set of scenarios to evaluate.
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Annice
9 months ago
Okay, I've got a strategy here. I'll start by identifying the key factors that would drive a buy vs. build decision, then match those up to the options provided.
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Noah
9 months ago
Hmm, I'm a bit unsure about this one. I'll need to think through the tradeoffs between standardized features, regulatory requirements, changing needs, and customization requirements.
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Kanisha
9 months ago
This seems like a straightforward question about when to buy vs. build software. I'll need to carefully consider the factors mentioned in the options.
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Stefan
10 months ago
Regulated industries need to be extra cautious, so option B is probably the safest bet.
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Franchesca
10 months ago
In that case, it might be better to build the software to ensure it can adapt to the changing needs of the organization.
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Reita
11 months ago
But what if the organization is rapidly expanding and the requirements are constantly changing?
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Rosio
11 months ago
I agree with Jules. It can save time and resources to purchase rather than build in that case.
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Loise
11 months ago
Option A seems like the most logical choice. Why reinvent the wheel when a standardized solution is available?
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Alex
10 months ago
A) The software is widely available and its features are standardized across most organizations
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Virgina
10 months ago
A) The software is widely available and its features are standardized across most organizations
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Jules
11 months ago
I think in circumstances where the software is widely available and standardized, it makes sense to buy.
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