PeopleCert Exam ITIL-4-Specialist-Create-Deliver-and-Support Topic 8 Question 1 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Create-Deliver-and-Support exam

Question #: 1
Topic #: 8

[All ITIL-4-Specialist-Create-Deliver-and-Support Questions]

During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with.

What 'design thinking' activity is this an example of?

AInspiration and empathy

BIdeation

CImplementation

DPrototyping

Show Suggested Answer

Suggested Answer: B

Ideation involves generating a wide range of ideas and then analyzing and selecting the best solution to move forward in the design thinking process.

by Pamella at May 06, 2025, 01:44 AM

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Lawana

5 days ago

Ah, this is clearly the ideation phase. Brainstorming all those design solutions is the essence of ideation! Good thing they didn't get stuck in the 'inspiration and empathy' stage, eh?

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