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PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam - Topic 6 Question 25 Discussion

A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
D) Review and automate filtering of operations data
A) Recruit and train additional operations staff
B) Improve operations team training
C) Renegotiate service level targets

PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam - Topic 6 Question 25 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Create-Deliver-and-Support exam
Question #: 25
Topic #: 6
[All ITIL-4-Specialist-Create-Deliver-and-Support Questions]

A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?

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Suggested Answer: D

by Carlton at Aug 15, 2026, 04:48 AM

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Vanda
3 days ago
D is surprising! I didn't think about automating the filtering.
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Lacey
8 days ago
C feels like a cop-out. We shouldn't lower our standards!
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Dominque
13 days ago
A lot of events to handle, but can more staff really solve the issue?
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Tesha
19 days ago
I think B is more effective. Better training can make a difference.
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Glynda
24 days ago
D seems like the best option! Automation can really help.
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Alonso
29 days ago
Renegotiating service level targets seems like a last resort. I wonder if that would really solve the underlying issue of missing important events.
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Carisa
1 month ago
I feel like we've seen a similar question before, and I think automating the filtering could be the most effective way to handle the volume of events.
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Novella
1 month ago
I'm not entirely sure, but I think improving training might help, too. If operators are better trained, they might catch more important events.
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Mitzie
1 month ago
I remember discussing how automating data filtering can help reduce the noise and focus on critical events. It seems like a solid option.
upvoted 0 times
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