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PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 6 Question 23 Discussion

What should an organization consider when deciding to retain or outsource specific IT services?
B) Cultural barriers and associated risks
A) Short-term cost optimization
C) Immediate staff reduction
D) Transfer of responsibility for highly tailored services

PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 6 Question 23 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist Create Deliver and Support exam
Question #: 23
Topic #: 6
[All ITIL 4 Specialist Create Deliver and Support Questions]

What should an organization consider when deciding to retain or outsource specific IT services?

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Suggested Answer: B

by Karma at Jun 29, 2026, 01:47 AM

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Donette
2 days ago
Wait, are we really considering outsourcing everything? Sounds risky!
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Tegan
7 days ago
D) Transfer of responsibility can be risky, especially for tailored services.
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Cherry
12 days ago
B) Cultural barriers can really complicate things, huh?
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Ellsworth
17 days ago
Totally disagree with C! Staff reduction isn't always the goal.
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Dion
22 days ago
A) Short-term cost optimization is a big factor!
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Josue
27 days ago
Immediate staff reduction sounds like a quick fix, but I wonder if it could lead to bigger issues down the line.
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Elina
1 month ago
I feel like we had a practice question about transferring responsibility for tailored services, and it seemed really important to consider the implications of that.
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Sabrina
1 month ago
I think cultural barriers could really impact the success of outsourcing, but I'm not entirely sure how to weigh that against cost.
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Sommer
1 month ago
I remember we discussed how short-term cost optimization can be tempting, but it might not always lead to long-term benefits.
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