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PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam - Topic 6 Question 23 Discussion

What should an organization consider when deciding to retain or outsource specific IT services?
B) Cultural barriers and associated risks
A) Short-term cost optimization
C) Immediate staff reduction
D) Transfer of responsibility for highly tailored services

PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam - Topic 6 Question 23 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Create-Deliver-and-Support exam
Question #: 23
Topic #: 6
[All ITIL-4-Specialist-Create-Deliver-and-Support Questions]

What should an organization consider when deciding to retain or outsource specific IT services?

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Suggested Answer: B

by Karma at Jun 29, 2026, 01:47 AM

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Amie
4 hours ago
D is important too. Tailored services need careful handling.
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Maurine
5 days ago
C seems risky. Immediate staff cuts can hurt morale.
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Troy
10 days ago
Agreed! But A is tempting for quick savings.
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Marylin
16 days ago
I think B is crucial. Cultural barriers can really impact success.
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Alyce
21 days ago
Wait, are we really considering outsourcing tailored services? That seems off.
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Kizzy
26 days ago
D) Transfer of responsibility can be a game changer!
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Annice
1 month ago
C) Immediate staff reduction? That sounds risky.
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Ceola
1 month ago
Totally agree, but B) Cultural barriers can really mess things up.
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Gerald
1 month ago
A) Short-term cost optimization is key!
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Donette
2 months ago
Wait, are we really considering outsourcing everything? Sounds risky!
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Tegan
2 months ago
D) Transfer of responsibility can be risky, especially for tailored services.
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Cherry
2 months ago
B) Cultural barriers can really complicate things, huh?
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Ellsworth
2 months ago
Totally disagree with C! Staff reduction isn't always the goal.
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Dion
2 months ago
A) Short-term cost optimization is a big factor!
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Josue
2 months ago
Immediate staff reduction sounds like a quick fix, but I wonder if it could lead to bigger issues down the line.
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Elina
3 months ago
I feel like we had a practice question about transferring responsibility for tailored services, and it seemed really important to consider the implications of that.
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Sabrina
3 months ago
I think cultural barriers could really impact the success of outsourcing, but I'm not entirely sure how to weigh that against cost.
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Sommer
3 months ago
I remember we discussed how short-term cost optimization can be tempting, but it might not always lead to long-term benefits.
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