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PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 6 Question 15 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist Create Deliver and Support exam
Question #: 15
Topic #: 6
[All ITIL 4 Specialist Create Deliver and Support Questions]

An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.

Which concept is the key element of this alignment?

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Suggested Answer: C

by Alesia at Jan 05, 2026, 05:16 AM

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Chauncey
3 days ago
A) Organizational structure could also play a role, though.
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Tomas
8 days ago
Agreed with C! Surprised it's even a question.
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Ceola
13 days ago
Wait, is D) Shift-left really relevant here? Seems off.
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Dion
18 days ago
I think B) The value of positive communications is crucial too.
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Jacob
23 days ago
Definitely C) Customer orientation! It's all about the customers.
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Macy
28 days ago
C) Customer orientation is the way to go. After all, the customer is always right... or at least they think they are!
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Nada
2 months ago
C) Customer orientation is the obvious choice. Anything else would be like trying to sell ice to an Eskimo.
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Jarod
2 months ago
D) Shift-left? Really? That's like trying to solve a customer service issue by moving the customer to the left. Hilarious!
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Yaeko
2 months ago
I agree, C) Customer orientation is the way to go. Gotta keep the customer in mind, am I right?
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Ludivina
2 months ago
C) Customer orientation is clearly the key element here. Aligning objectives to anticipate customer needs is all about being customer-centric.
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Hui
2 months ago
I’m leaning towards customer orientation as the answer since it directly relates to understanding and anticipating customer needs, but I could be wrong.
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Dick
3 months ago
I feel like shift-left could be relevant, but it seems more about processes than directly aligning objectives with customer needs.
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Miles
3 months ago
I remember a practice question that focused on aligning team goals with customer needs, and I think it pointed towards positive communications being important too.
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Felix
3 months ago
I think the key element might be customer orientation, but I'm not entirely sure if it’s the only factor to consider.
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Tennie
3 months ago
Shift-left? I'm not even sure what that means in this context. I'm going to rule that one out and focus on the more obvious customer-focused options.
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Bettina
3 months ago
Customer orientation is definitely the way to go here. The question is all about aligning objectives to better serve customers, so that's clearly the most important concept to focus on.
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Helaine
3 months ago
Hmm, I'm a bit unsure on this one. The options seem a bit tricky - I'm not sure if organizational structure or positive communications are really the "key element" they're looking for. I'll have to think this through carefully.
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Katheryn
4 months ago
I think the key element here is customer orientation. The question is asking about aligning objectives to the organization's goal of anticipating customer needs, so that seems like the most relevant concept.
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