PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 3 Question 19 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist Create Deliver and Support exam

Question #: 19
Topic #: 3

[All ITIL 4 Specialist Create Deliver and Support Questions]

An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.

Which concept is the key element of this alignment?

AOrganizational structure

BThe value of positive communications

CCustomer orientation

DShift-left

Show Suggested Answer

Suggested Answer: C

by Tamra at May 02, 2026, 08:44 AM

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Rhea

1 day ago

Surprised that people aren't considering A) Organizational structure more.

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Lorriane

6 days ago

I think B) The value of positive communications is just as important!

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Marge

12 days ago

Definitely C) Customer orientation! It's all about the customers.

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Jerrod

17 days ago

I’m leaning towards customer orientation as the answer, but I wonder if organizational structure plays a role in how well those objectives are implemented.

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Willard

2 months ago

I feel like shift-left could be relevant, but it seems more focused on processes rather than directly aligning objectives with customer needs.

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Isabella

2 months ago

I remember a practice question about aligning team goals with customer needs, and I think it pointed towards positive communications being important too.

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Jody

2 months ago

I think the key element might be customer orientation, but I'm not entirely sure if it’s the only factor to consider.

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