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PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 3 Question 19 Discussion

An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.Which concept is the key element of this alignment?
C) Customer orientation
A) Organizational structure
B) The value of positive communications
D) Shift-left

PeopleCert ITIL 4 Specialist Create Deliver and Support Exam - Topic 3 Question 19 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist Create Deliver and Support exam
Question #: 19
Topic #: 3
[All ITIL 4 Specialist Create Deliver and Support Questions]

An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.

Which concept is the key element of this alignment?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Tamra at May 02, 2026, 08:44 AM

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Tabetha
Customer orientation drives everything in this case.
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Janna
5 days ago
Organizational structure might support it, but not the key.
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Celeste
10 days ago
Shift-left could help, but it’s not the main focus.
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Lashonda
15 days ago
True, but without customer orientation, it’s pointless.
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Detra
21 days ago
I agree, but positive communications also matter.
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Tasia
26 days ago
Definitely! It keeps the focus on what customers need.
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Tabetha
1 month ago
I think customer orientation is crucial here.
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Patti
1 month ago
C makes the most sense, but I wonder if they’ll actually implement it.
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Mireya
1 month ago
I disagree, D) Shift-left isn't really relevant here.
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Rhea
2 months ago
Surprised that people aren't considering A) Organizational structure more.
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Lorriane
2 months ago
I think B) The value of positive communications is just as important!
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Marge
2 months ago
Definitely C) Customer orientation! It's all about the customers.
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Jerrod
2 months ago
I’m leaning towards customer orientation as the answer, but I wonder if organizational structure plays a role in how well those objectives are implemented.
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Willard
4 months ago
I feel like shift-left could be relevant, but it seems more focused on processes rather than directly aligning objectives with customer needs.
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Isabella
4 months ago
I remember a practice question about aligning team goals with customer needs, and I think it pointed towards positive communications being important too.
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Jody
4 months ago
I think the key element might be customer orientation, but I'm not entirely sure if it’s the only factor to consider.
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