PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam - Topic 2 Question 28 Discussion

Question

A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?

Tyisha · Accepted Answer

B) Commitment to continual improvement

Tyisha · Answer

A) Knowledge of how to log incidents and service requests

Tyisha · Answer

C) Experience of financial management

Tyisha · Answer

D) Technical knowledge of the supported products