Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PeopleCert Exam ITIL-4-Foundation Topic 4 Question 81 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 81
Topic #: 4
[All ITIL-4-Foundation Questions]

Which practice conducts reviews to validate that services are covering the needs of the customer?

Show Suggested Answer Hide Answer
Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Larae at Apr 14, 2024, 05:42 AM

Limited Time Offer

25%

Off

Get Premium ITIL-4-Foundation Questions as Interactive Web-Based Practice Test or PDF

Comments

Submit Cancel
Cassi
Hmm, let me think about this. I'm leaning towards Service level management, as that's the practice that ensures the services provided are meeting the agreed-upon service levels and customer requirements.
upvoted 0 times
...
Bea
1 days ago
This is a tricky one. I'm not sure if I'm feeling confident about answering this correctly. The options seem to cover a range of ITSM practices, but I'm not entirely sure which one specifically conducts reviews to validate customer needs.
upvoted 0 times
...

Save Cancel