PeopleCert Exam ITIL-4-BRM Topic 3 Question 3 Discussion

Actual exam question for PeopleCert's ITIL-4-BRM exam

Question #: 3
Topic #: 3

What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?

AVoice of customer

BGemba walk

CStakeholder analysis and mapping

DBusiness relationship models

Show Suggested Answer

Suggested Answer: C

Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.

by Leontine at Jun 15, 2025, 05:15 AM

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Aaron

4 days ago

I think the most appropriate technique is A) Voice of customer.

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