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PeopleCert ITIL-4-BRM Exam - Topic 3 Question 20 Discussion

Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?1. Workflow management tools2. Mind mapping3. Analysis and reporting tools4. Knowledge management and sharing tools
C) 3 and 4
A) 1 and 2
B) 2 and 3
D) 1 and 4

PeopleCert ITIL-4-BRM Exam - Topic 3 Question 20 Discussion

Actual exam question for PeopleCert's ITIL-4-BRM exam
Question #: 20
Topic #: 3
[All ITIL-4-BRM Questions]

Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?

1. Workflow management tools

2. Mind mapping

3. Analysis and reporting tools

4. Knowledge management and sharing tools

Show Suggested Answer Hide Answer
Suggested Answer: C

Analysis and reporting tools can automatically evaluate data and metrics to determine if a given relationship model is suitable.

Knowledge management and sharing tools provide accessible repositories of models and contextual information to support automated decision-making on applicability.


by Lorean at May 28, 2026, 03:10 PM

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Lucille
I feel A is right. Combining workflow and mind mapping is effective.
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Alaine
5 days ago
C seems logical. Analysis tools provide insights.
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Kelvin
10 days ago
I prefer D. Workflow tools are essential for checking processes.
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Billye
15 days ago
I think B is a good choice. Mind mapping helps visualize.
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Karan
21 days ago
Not sure about 1 and 2, seems off.
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Eve
26 days ago
Workflow tools are essential too, though!
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Danica
1 month ago
Wait, mind mapping? Really?
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Melvin
1 month ago
Totally agree, analysis tools are key.
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Iraida
1 month ago
I think 3 and 4 make the most sense!
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Edward
2 months ago
I feel like options 1 and 4 could work together well, but I’m not entirely confident about the best combination.
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Irma
2 months ago
I’m a bit confused about the role of knowledge management tools in this context. Do they really help with business relationship models?
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Rosalyn
2 months ago
I remember practicing with analysis and reporting tools for similar questions, so I feel like they might be a good choice.
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Gail
2 months ago
I think workflow management tools could help visualize the processes, but I'm not sure if mind mapping is really relevant here.
upvoted 0 times
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