Discuss PeopleCert ITIL-4-BRM Exam Topic 3 Question 20

Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?

1. Workflow management tools

2. Mind mapping

3. Analysis and reporting tools

4. Knowledge management and sharing tools

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Suggested Answer: C

Analysis and reporting tools can automatically evaluate data and metrics to determine if a given relationship model is suitable.

Knowledge management and sharing tools provide accessible repositories of models and contextual information to support automated decision-making on applicability.

Get Premium ITIL-4-BRM Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

15 comments · newest first

Kindra 1 month ago

D could work. Knowledge sharing is key for collaboration.

Alex 1 month ago

I lean towards B too. Reporting tools are crucial for data.

Lucille 2 months ago

I feel A is right. Combining workflow and mind mapping is effective.

Alaine 2 months ago

C seems logical. Analysis tools provide insights.

Kelvin 2 months ago

I prefer D. Workflow tools are essential for checking processes.

Billye 2 months ago

I think B is a good choice. Mind mapping helps visualize.

Karan 2 months ago

Not sure about 1 and 2, seems off.

Eve 2 months ago

Workflow tools are essential too, though!

Danica 3 months ago

Wait, mind mapping? Really?

Melvin 3 months ago

Totally agree, analysis tools are key.

Iraida 3 months ago

I think 3 and 4 make the most sense!

Edward 3 months ago

I feel like options 1 and 4 could work together well, but I’m not entirely confident about the best combination.

Irma 3 months ago

I’m a bit confused about the role of knowledge management tools in this context. Do they really help with business relationship models?

Rosalyn 3 months ago

I remember practicing with analysis and reporting tools for similar questions, so I feel like they might be a good choice.

Gail 4 months ago

I think workflow management tools could help visualize the processes, but I'm not sure if mind mapping is really relevant here.

PeopleCert ITIL-4-BRM Exam - Topic 3 Question 20 Discussion