PeopleCert ITIL-4-BRM Exam - Topic 3 Question 20 Discussion

Actual exam question for PeopleCert's ITIL-4-BRM exam

Question #: 20
Topic #: 3

Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?

1. Workflow management tools

2. Mind mapping

3. Analysis and reporting tools

4. Knowledge management and sharing tools

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Show Suggested Answer

Suggested Answer: C

Analysis and reporting tools can automatically evaluate data and metrics to determine if a given relationship model is suitable.

Knowledge management and sharing tools provide accessible repositories of models and contextual information to support automated decision-making on applicability.

by Lorean at May 28, 2026, 03:10 PM

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Edward

1 day ago

I feel like options 1 and 4 could work together well, but I’m not entirely confident about the best combination.

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Irma

6 days ago

I’m a bit confused about the role of knowledge management tools in this context. Do they really help with business relationship models?

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Rosalyn

12 days ago

I remember practicing with analysis and reporting tools for similar questions, so I feel like they might be a good choice.

upvoted 0 times

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Gail

17 days ago

I think workflow management tools could help visualize the processes, but I'm not sure if mind mapping is really relevant here.

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