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PeopleCert CSTE Exam - Topic 6 Question 82 Discussion

Actual exam question for PeopleCert's CSTE exam
Question #: 82
Topic #: 6
[All CSTE Questions]

You should always listen attentively to your customer and never ask them to further explain what they mean.

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Suggested Answer: A

by Lucina at Mar 04, 2024, 10:18 AM

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Rebbecca
3 months ago
I thought asking for more info was part of good communication!
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Glenn
3 months ago
False! Asking questions can lead to better service.
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Svetlana
3 months ago
Wait, are we really not supposed to ask for clarification?
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Nieves
4 months ago
Totally agree! Listening is important, but so is understanding.
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Demetra
4 months ago
That's not always true, sometimes clarification is key.
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Nickole
4 months ago
This seems tricky; I feel like attentive listening is key, but asking for more details can help too.
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Talia
4 months ago
I thought we were taught to listen but also to ask for clarification if needed, so I’m leaning towards false.
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Janessa
4 months ago
I’m not entirely sure, but I feel like we practiced a question that emphasized understanding the customer’s needs better.
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Kattie
5 months ago
I think I remember something about clarifying questions being important, so maybe it's false?
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Colton
5 months ago
True. I remember learning in class that we should always listen closely and avoid asking the customer to explain more. Gotta go with True on this one.
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Lajuana
5 months ago
Hmm, I'm not sure about this one. I want to say True, but I feel like that can't be right. Maybe I should re-read the question a few times to make sure I'm understanding it correctly.
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Wilbert
5 months ago
This seems like a pretty straightforward question. I'm going to go with False - it's important to ask clarifying questions to make sure you fully understand the customer's needs.
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Vilma
5 months ago
False, for sure. Asking the customer to explain further is crucial to providing good service and making sure you're addressing their actual needs, not just what you think they mean.
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Kenia
5 months ago
The wording of these options is tricky. I'll need to read them closely to pick the right one.
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Erasmo
5 months ago
Hmm, this is a tricky one. I'm not certain about the specific uses of diflunisal, but I'll try to eliminate the options that don't seem relevant to an NSAID drug. I'll go with rheumatoid arthritis as my best guess.
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Hubert
5 months ago
Ah, I see what's going on here. The key is to establish the appropriate network connectivity between the instance and the master node. I'd go with option D to set up the master authorized network entries.
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Moira
5 months ago
I'm a bit confused by this question. Shouldn't project management be responsible for handling conflicts between stakeholders? I'm not sure if a requirements engineer should be directly involved in resolving these types of conflicts.
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Theola
5 months ago
I remember a similar question from practice where limiting transaction values was definitely a key point. I'm leaning towards D for sure.
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Yaeko
5 months ago
The key here is that faster collections mean a shorter average collection period, which in turn decreases the cash conversion cycle. I'm going with C.
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Pansy
10 months ago
True? False? Who cares, as long as I get my coffee break, am I right?
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Alfred
8 months ago
True? False? Who cares, as long as I get my coffee break, am I right?
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Melissa
8 months ago
B) False
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Chery
9 months ago
A) True
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Shayne
10 months ago
Haha, this is a joke, right? Next, they'll be asking us to actually solve the customer's problem. False all the way, baby!
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Adelina
8 months ago
False all the way, baby!
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Goldie
8 months ago
B) False
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Shannon
9 months ago
A) True
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Carman
10 months ago
Wow, this is a tough one. I mean, don't we just need to look busy and pretend to understand? I'm going to go with True just to be safe.
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Galen
9 months ago
A) True
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Nickole
9 months ago
I think it's False. It's important to listen carefully and ask for clarification if needed.
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Glenn
9 months ago
B) False
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Dorethea
9 months ago
A) True
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Dottie
10 months ago
False, of course! Customers love to ramble on and on. We should just interrupt them and move on to the next ticket. Who has time for active listening?
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France
10 months ago
B) False
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Lavonda
10 months ago
A) True
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Geraldine
11 months ago
I think it's important to listen attentively to customers so we can understand their needs better.
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Eveline
11 months ago
B) False
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Rebbecca
11 months ago
Seriously? I thought we're supposed to just nod and smile, not actually listen to the customer. This question is clearly trying to trick us!
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Stefania
10 months ago
Exactly! Listening attentively shows that you care about their concerns.
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Micheline
10 months ago
I think it's false. It's important to listen to customers to understand their needs.
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Hector
10 months ago
B) False
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Octavio
10 months ago
A) True
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Geraldine
11 months ago
A) True
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