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PeopleCert Exam CASM Topic 3 Question 6 Discussion

Actual exam question for PeopleCert's CASM exam
Question #: 6
Topic #: 3
[All CASM Questions]

What is Agile Service Management?

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Suggested Answer: D

Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:

A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.

B . Incorrect. This describes Lean principles rather than Agile Service Management.

C . Incorrect. This describes DevOps rather than Agile Service Management.

D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.


ITIL 4 Service Value System.

Agile Service Management Guide (Agile and ITIL integration).

by Annmarie at Jan 11, 2025, 07:24 AM

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Teri
5 months ago
Agile Service Management? Is that like when you frantically try to fix the printer right before your boss walks by?
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Felix
5 months ago
Hold up, is this a trick question? I bet the answer is B - a production philosophy focused on reducing waste. That's what Agile is all about, right?
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Lavonna
4 months ago
User 4: I agree with Rebecka, D sounds like the right answer.
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Rebecka
4 months ago
User 3: I'm going with C - a discipline that applies software engineering to infrastructure and operations.
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Brunilda
4 months ago
User 2: No, I believe it's D - a framework that ensures service management processes reflect Agile values.
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Shalon
4 months ago
User 1: I think the answer is A - a cultural movement to increase software delivery velocity.
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Titus
5 months ago
Wow, these options are all pretty technical. I'm just going to guess and say C. It sounds the most complex, so it must be the right answer!
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Michel
5 months ago
A and D both sound reasonable, but I'll go with D since it specifically mentions 'just enough' control, which is a key principle of Agile.
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Toshia
4 months ago
Definitely. It helps to maintain flexibility while still providing structure.
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Hannah
4 months ago
That makes sense. It's important to have the right balance in Agile practices.
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Sheridan
4 months ago
Yes, that's right. It's designed with 'just enough' control and structure.
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Alesia
4 months ago
I think Agile Service Management is a framework that ensures service management processes reflect Agile values.
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Harrison
6 months ago
I think it's a combination of software engineering principles applied to infrastructure and operations problems.
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Vivan
6 months ago
I believe it's more about reducing waste and improving the flow of processes to enhance customer value.
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Kent
6 months ago
I think the correct answer is D. Agile Service Management is a framework that ensures service management processes align with Agile values and have just enough control and structure.
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Ashlyn
5 months ago
Yes, it allows for quicker responses to changes and helps improve overall service delivery.
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Fabiola
5 months ago
I think Agile Service Management really helps organizations adapt to changing customer needs and market demands.
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Donette
5 months ago
I agree with you. It's important to have the right balance of control and flexibility in service management.
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Gearldine
6 months ago
I think the correct answer is D. Agile Service Management is a framework that ensures service management processes align with Agile values and have just enough control and structure.
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Alease
6 months ago
I think Agile Service Management is about increasing software delivery velocity and improving service reliability.
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