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Pegasystems PEGAPCSSA87V1 Exam - Topic 5 Question 67 Discussion

You have a requirement to associate users in different units to the same work queue.How do you implement this requirement?
A) Associate the users to a common work group. Then associate a work queue to the work group.
B) Associate the users to a common work group. Then associate the work group to the appropriate units.
C) Associate the users to a common unit. Then associate a work queue to the common unit.
D) Associate the users to a common work queue. Then associate the work queue to the appropriate units.

Pegasystems PEGAPCSSA87V1 Exam - Topic 5 Question 67 Discussion

Actual exam question for Pegasystems's PEGAPCSSA87V1 exam
Question #: 67
Topic #: 5
[All PEGAPCSSA87V1 Questions]

You have a requirement to associate users in different units to the same work queue.

How do you implement this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Dorinda at Mar 03, 2026, 09:35 PM

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Elly
4 hours ago
I prefer option B. It keeps units organized.
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Ula
5 days ago
I think option A makes sense. Work groups are key.
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Lenna
10 days ago
Not sure if D) is a good idea, sounds confusing.
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Ettie
16 days ago
Definitely A) - it’s straightforward!
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Mari
2 months ago
Wait, can you really associate users across different units like that?
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Marshall
2 months ago
I think B) makes more sense.
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Raylene
2 months ago
A) is the way to go!
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Herminia
3 months ago
Totally with you on A, it just clicks!
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Twana
3 months ago
Wait, can you really associate a work queue directly to units? Sounds odd.
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Caitlin
3 months ago
C doesn't really make sense for this scenario.
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Millie
3 months ago
I think B is better, it keeps things organized.
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Lynelle
3 months ago
Option A seems the most straightforward.
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Merilyn
3 months ago
I keep getting confused between work groups and units. I think I might lean towards option C, but I’m not confident about it.
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Kate
4 months ago
I practiced a similar question where we had to link users to units, and I feel like option B might be the way to go here.
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Ahmed
4 months ago
I'm not entirely sure, but I remember something about associating work queues directly with users. Maybe option D is the right choice?
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Agustin
4 months ago
I think option A makes sense because it talks about a common work group, which seems like a logical way to manage users.
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