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Pegasystems Exam PEGAPCSSA87V1 Topic 2 Question 13 Discussion

Actual exam question for Pegasystems's PEGAPCSSA87V1 exam
Question #: 13
Topic #: 2
[All PEGAPCSSA87V1 Questions]

An assignment service-level agreement (SLA) is configured with the following details:

*Initial urgency: 15

*Assignment ready: Timed delay of 2 hours

*Goal: 1 hour and increase urgency by 10

*Deadline: 2 hours and increase urgency by 15

*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10

Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?

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Suggested Answer: C

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