An assignment service-level agreement (SLA) is configured with the following details:
*Initial urgency: 15
*Assignment ready: Timed delay of 2 hours
*Goal: 1 hour and increase urgency by 10
*Deadline: 2 hours and increase urgency by 15
*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10
Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?
Gwen
7 months agoJerry
7 months agoBenedict
7 months agoJenise
7 months agoSkye
7 months agoGladys
8 months agoMozelle
8 months agoBelen
8 months agoFannie
8 months agoPeggie
8 months agoBulah
8 months agoAlline
8 months agoIra
8 months ago