An assignment service-level agreement (SLA) is configured with the following details:
Initial urgency: 20
Assignment ready: Timed delay of 1 hour
Goal: 5 hours and increase urgency by 10
Deadline: 8 hours and increase urgency by 20
Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment?
Jesus
1 months agoVanesa
1 months agoJesus
1 months agoLavonda
1 months agoJin
8 days agoNiesha
12 days agoLinsey
19 days agoVanesa
2 months agoFanny
2 months agoEttie
26 days agoClay
1 months agoFallon
2 months agoShaniqua
1 months agoLovetta
1 months agoMarti
1 months ago