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Pegasystems PEGAPCSA87V1 Exam - Topic 8 Question 62 Discussion

Consider the following scenario:A customer files a fraud complaint. The complaint is investigated by a customer service agent.* The customer service agent may request additional information from the customer.* The merchant is notified and given 15 days to dispute the fraud claim.* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?
D) Investigate Fraud
A) Investigate Claim
B) Claim Investigation
C) Fraud Claim

Pegasystems PEGAPCSA87V1 Exam - Topic 8 Question 62 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam
Question #: 62
Topic #: 8
[All PEGAPCSA87V1 Questions]

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

* The customer service agent may request additional information from the customer.

* The merchant is notified and given 15 days to dispute the fraud claim.

* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?

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Suggested Answer: D

by Carisa at Mar 18, 2025, 03:41 PM

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Lilli
7 months ago
Not sure if "Investigate Fraud" fits the context here.
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Dortha
7 months ago
Nah, "Investigate Claim" sounds better to me.
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Jacob
7 months ago
I think it's definitely "Claim Investigation."
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Lashunda
7 months ago
Totally agree with "Claim Investigation." Makes the most sense!
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Zoila
7 months ago
Wait, why isn't "Fraud Claim" an option? Seems odd.
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Renay
8 months ago
I feel like "Fraud Claim" is too vague for this step; it should be more specific about the investigation part.
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Emmanuel
8 months ago
I'm leaning towards "Investigate Fraud" because it seems to fit the context better, but I could be wrong.
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Viola
8 months ago
I remember practicing a question like this, and I think "Investigate Claim" sounds right, but it could be one of the others too.
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Lyda
8 months ago
I think the step is called "Claim Investigation," but I'm not entirely sure if that's the exact wording they want.
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Denna
9 months ago
Based on the details provided, I think the step where the agent investigates the fraud claim should be called "Fraud Claim". The question clearly states that the customer files a fraud complaint, so this seems like the most appropriate name for that step.
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Monroe
9 months ago
I'm a little confused by the wording of the question. It talks about the agent investigating the claim for fraud, but it doesn't explicitly say that the step is called "Investigate Fraud". I'm leaning towards "Investigate Claim" as the best answer, but I'm not 100% sure.
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Youlanda
9 months ago
Okay, let me think this through. The customer files a fraud complaint, and the agent investigates it. So the step where the agent does this investigation should be called "Claim Investigation". That seems like the most logical choice.
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Cammy
9 months ago
Hmm, I'm a bit unsure about this one. The question mentions the agent investigating the fraud claim, so I'm not sure if "Investigate Claim" is the best answer. Maybe "Investigate Fraud" would be more accurate?
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Devora
9 months ago
This seems like a straightforward question. I think the step where the agent investigates the claim for fraud would be called "Investigate Claim".
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