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Pegasystems PEGAPCSA87V1 Exam - Topic 8 Question 58 Discussion

You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?
A) Add a must match condition where the work status of the current case does not contain 'Resolved' and B) Add a weighted condition where the work status of potential duplicates does not contain 'Resolved'
C) Add a weighted condition that evaluates the work status of current and existing cases where work status equals 'Resolved' and has a weight of '0'
D) Add a must match condition where the work status of potential duplicates does not contain 'Resolved'.

Pegasystems PEGAPCSA87V1 Exam - Topic 8 Question 58 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam
Question #: 58
Topic #: 8
[All PEGAPCSA87V1 Questions]

You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?

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Suggested Answer: A, B

by Royal at Jan 16, 2025, 12:12 AM

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Frederic
7 months ago
I agree with A, it’s clear and effective!
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Pa
8 months ago
Wait, why wouldn't we just filter out resolved cases?
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Rodolfo
8 months ago
C sounds a bit complicated, not sure about that one.
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Ruby
8 months ago
I think D is the better choice here.
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Andra
8 months ago
Option A seems straightforward.
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Ellsworth
9 months ago
I’m a bit confused about the difference between must match and weighted conditions. I feel like option B could also work, but I’m leaning towards option D since it specifically mentions potential duplicates.
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Janine
9 months ago
I believe the key is to ensure that resolved cases are not considered at all. I think option A makes sense because it directly addresses the current case's status.
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Lisha
9 months ago
I think we practiced a similar question where we had to exclude certain statuses. I feel like option C might be relevant since it talks about weights, but I'm not completely confident.
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Josphine
9 months ago
I remember we discussed that using a must match condition is important to filter out resolved cases, but I'm not sure if it's option A or D.
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Ming
9 months ago
The solution seems pretty clear to me. Option D is the way to go - add a must match condition to exclude resolved cases from the duplicate search.
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Rosio
9 months ago
I'm not entirely sure about this one. I'll need to think it through carefully and review the options again before making a decision.
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Twana
9 months ago
Okay, I think I've got it. Based on the options, it looks like we need to add a must match condition where the work status of the potential duplicates does not contain 'Resolved'. That should do the trick.
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Annamaria
9 months ago
Hmm, I'm a bit confused. Do we need to add a condition to the duplicate case search logic, or is there another way to handle this?
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Mi
9 months ago
This seems like a straightforward question. I think the key is to ensure that resolved cases are not evaluated as potential duplicates.
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Lettie
1 year ago
Option C all the way! Gotta love that weighted condition - it's like a little 'resolved' forcefield to keep those pesky closed cases at bay.
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Krystal
1 year ago
User 4: Definitely, adding a weight of '0' for resolved cases is a smart way to filter them out.
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Dean
1 year ago
User 3: I agree, Option C seems like the best way to make sure resolved cases are not considered duplicates.
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Van
1 year ago
User 2: Yeah, that weighted condition is a game-changer. Resolved cases won't stand a chance.
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Eliseo
1 year ago
User 1: Option C all the way! Gotta love that weighted condition - it's like a little 'resolved' forcefield to keep those pesky closed cases at bay.
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Phillip
1 year ago
Option C is the way to go. Checking the work status on both ends and giving 'Resolved' a weight of 0 is a smart way to avoid false positives.
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Jolene
1 year ago
Definitely, it's important to consider all possible scenarios when configuring duplicate case search logic.
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Karan
1 year ago
Definitely, it's important to carefully configure the duplicate case search logic to avoid any issues with resolved cases.
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Minna
1 year ago
That makes sense, by giving 'Resolved' a weight of 0, it ensures that it won't match as a potential duplicate.
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Myra
1 year ago
That makes sense, by giving 'Resolved' a weight of 0, it ensures that it won't match as a potential duplicate.
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Raylene
1 year ago
I agree, option C seems like the best way to make sure resolved cases are not considered duplicates.
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Muriel
1 year ago
I agree, option C seems like the best way to make sure resolved cases are not considered duplicates.
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Earleen
1 year ago
I'd go with Option C as well. It's the only one that addresses the work status of both the current and potential duplicate cases.
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Noah
1 year ago
Option C seems like the most comprehensive approach. Evaluating the work status of both the current and existing cases, and weighting 'Resolved' as 0, ensures that resolved cases are not considered duplicates.
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Fernanda
1 year ago
Hmm, that makes sense too. I guess it depends on how the logic is implemented in the case type.
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Frederick
1 year ago
I disagree, I believe the correct answer is D. We should check the potential duplicates, not the current case.
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Fernanda
1 year ago
I think the answer is A, because we need to make sure the current case is not resolved.
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