I’m a bit confused about the difference between must match and weighted conditions. I feel like option B could also work, but I’m leaning towards option D since it specifically mentions potential duplicates.
I believe the key is to ensure that resolved cases are not considered at all. I think option A makes sense because it directly addresses the current case's status.
I think we practiced a similar question where we had to exclude certain statuses. I feel like option C might be relevant since it talks about weights, but I'm not completely confident.
Okay, I think I've got it. Based on the options, it looks like we need to add a must match condition where the work status of the potential duplicates does not contain 'Resolved'. That should do the trick.
Option C seems like the most comprehensive approach. Evaluating the work status of both the current and existing cases, and weighting 'Resolved' as 0, ensures that resolved cases are not considered duplicates.
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