Pegasystems Exam PEGAPCSA87V1 Topic 3 Question 49 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam

Question #: 49
Topic #: 3

ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with different brandings. ABC BankCorp wants to create a mobile app experience for both users and customer service representatives (CSRs) for its Transaction Dispute application.

Of the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose Two)

AMobile apps must support both phones and tablets.

BCustomers can create only dispute cases, while CSRs can also create fraud report cases.

CMobile app color palette is customized for each subsidiary.

DThe app customizes currency units and date/time format according to the user's locale.

Show Suggested Answer

Suggested Answer: B

by Queen at Sep 06, 2024, 01:29 PM

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Oliva

4 days ago

This is a tricky one, but I'm going with A and D. Supporting phones and tablets, and localizing the app, are key factors that will determine the number of channels needed. B and C are important, but not directly related to the number of channels.

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Ozell

8 days ago

I think B and D are the correct answers. Handling different types of cases and customizing for the user's locale will require separate channels. A is just a device requirement, and C is a branding issue.

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Malcom

21 days ago

A and D definitely affect the number of channels. You need to support both phones and tablets, and customize the app based on the user's locale. The other options are nice-to-haves, but don't directly impact the number of channels.

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