I'm going to have to go with Option A. Changing an email message in the case life cycle seems like the kind of thing you'd need a new rule for. But really, they all sound like valid use cases to me.
I'm pretty sure Option D is the right answer. Creating a parallel process to audit changes made by a service agent seems like a valid use case for a new rule.
Option B is the correct answer. Modifying a view to use a different template is a case where you would create a new rule in the Pega Platform application.
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