A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.
Withholding payments seems risky - that could really damage the relationship with the vendor. I'd be careful about that unless it's explicitly allowed in the contract. Referring to the contract terms is definitely the way to go here.
Option D seems like the way to go. Creating two work groups in Dev Studio that reference a single work queue would allow us to easily route the tasks to the appropriate personas.
Kizzy
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