Pegasystems Exam PEGAPCSA87V1 Topic 12 Question 25 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam

Question #: 25
Topic #: 12

A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.

Which approach fulfills this requirement?

ACreate two new work queues, one for editors and one for actors.

BCreate one new work queue and split the tasks by type.

CCreate one work group for both personas and route to the work group.

DCreate two new work groups in Dev Studio that reference one work queue.

Show Suggested Answer

Suggested Answer: B

by Lashandra at Jul 26, 2023, 06:45 PM

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Mauricio

5 days ago

Option D seems like the way to go. Creating two work groups in Dev Studio that reference a single work queue would allow us to easily route the tasks to the appropriate personas.

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