Pegasystems Exam PEGAPCSA87V1 Topic 1 Question 60 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam

Question #: 60
Topic #: 1

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

AWhen the Triage stage starts

BWhen the Process ticket step completes

CWhen the Enter Ticket Details step completes

DWhen the Process ticket step starts

Show Suggested Answer

Suggested Answer: D

by Amina at Feb 06, 2025, 12:26 PM

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Willard

15 days ago

Wait, did they just throw a curveball at us? I'll just close my eyes and pick an answer. Eeny, meeny, miny, moe!

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Domitila

1 months ago

I'm going with D. When the Process ticket step starts, that's when the status is set to Pending-Triage. Easy peasy!

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Eun

2 days ago

I think it's actually A. The status is set to Pending-Triage when the Triage stage starts.

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Margurite

16 days ago

I think it's actually when the Triage stage starts.

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Catalina

1 months ago

Hold on, isn't it C? The status is set when the Enter Ticket Details step completes, right? I'm feeling confident about this one.

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Carman

2 months ago

Aha, I think it's B! The status is set when the Process ticket step completes, not when it starts. Makes sense to me.

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Dallas

20 days ago

Yes, that's correct. It's not set when the step starts, but when it finishes.

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Lenna

28 days ago

I agree, the status is set to Pending-Triage when the Process ticket step completes.

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Jeannetta

2 months ago

Hmm, the question is a bit tricky. Let's see, the status is set to Pending-Triage when the Process ticket step completes. That's my guess.

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Sharen

2 months ago

I'm not sure, but I think it might be when the Triage stage starts. Can someone explain why it's when the Process ticket step completes?

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Katheryn

2 months ago

I agree with Tambra, because the question mentions that the Process ticket step is configured to set the status to Pending-Triage.

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Tambra

2 months ago

I think the status is set to Pending-Triage when the Process ticket step completes.

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