Pegasystems PEGAPCSA87V1 Exam - Topic 1 Question 60 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam

Question #: 60
Topic #: 1

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

AWhen the Triage stage starts

BWhen the Process ticket step completes

CWhen the Enter Ticket Details step completes

DWhen the Process ticket step starts

Show Suggested Answer

Suggested Answer: D

by Amina at Feb 06, 2025, 12:26 PM

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Lewis

6 months ago

Definitely B, that's how it works in most systems!

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Edda

6 months ago

I thought it was when the Triage stage starts, but B makes sense too.

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Elenore

6 months ago

Wait, are we sure about that? Seems a bit off.

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Adria

7 months ago

Totally agree, B is the right answer!

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Yuki

7 months ago

It's set to Pending-Triage when the Process ticket step completes.

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Leigha

7 months ago

I feel like the status should be set when the Process ticket step starts, but I need to double-check my notes on this.

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Carylon

7 months ago

I’m confused about this one. I thought the status would change after the Enter Ticket Details step, but now I’m not so sure.

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Ernest

7 months ago

I remember a similar question where the status was set at the beginning of a step. I’m leaning towards option D, but I could be wrong.

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Leatha

8 months ago

I think the status changes when the Process ticket step completes, but I'm not entirely sure. It feels like it could also be when the step starts.

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Elouise

8 months ago

I'm not entirely sure about this one. I'll need to think it through step-by-step to make sure I don't miss anything.

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Lorrie

8 months ago

Okay, I think I've got this. The question states that the Process ticket step is configured to set the status to Pending-Triage, so the answer must be when that step completes.

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Boris

8 months ago

Hmm, I'm a bit confused by the wording here. I'll need to re-read the question and the process steps to make sure I understand when the status is updated.

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Rachael

8 months ago

This question seems straightforward, I just need to carefully read the process steps and determine when the status is set to Pending-Triage.

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Willard

1 year ago

Wait, did they just throw a curveball at us? I'll just close my eyes and pick an answer. Eeny, meeny, miny, moe!

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Candida

11 months ago

D) When the Process ticket step starts

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Kristeen

11 months ago

C) When the Enter Ticket Details step completes

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Cortney

11 months ago

B) When the Process ticket step completes

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Cassie

11 months ago

A) When the Triage stage starts

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Domitila

1 year ago

I'm going with D. When the Process ticket step starts, that's when the status is set to Pending-Triage. Easy peasy!

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Titus

12 months ago

I'm not sure, but I think it might be when the Enter Ticket Details step completes.

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Albina

12 months ago

I'm not sure, but I think it might be B. The status changes when the Process ticket step completes.

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Barney

12 months ago

I agree with you, I also think it's A. The status changes at the Triage stage.

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Leota

12 months ago

I agree with you, I also believe it's when the Triage stage starts.

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Eun

12 months ago

I think it's actually A. The status is set to Pending-Triage when the Triage stage starts.

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Margurite

1 year ago

I think it's actually when the Triage stage starts.

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Catalina

1 year ago

Hold on, isn't it C? The status is set when the Enter Ticket Details step completes, right? I'm feeling confident about this one.

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Carman

1 year ago

Aha, I think it's B! The status is set when the Process ticket step completes, not when it starts. Makes sense to me.

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Dallas

1 year ago

Yes, that's correct. It's not set when the step starts, but when it finishes.

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Lenna

1 year ago

I agree, the status is set to Pending-Triage when the Process ticket step completes.

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Jeannetta

1 year ago

Hmm, the question is a bit tricky. Let's see, the status is set to Pending-Triage when the Process ticket step completes. That's my guess.

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Sharen

1 year ago

I'm not sure, but I think it might be when the Triage stage starts. Can someone explain why it's when the Process ticket step completes?

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Katheryn

1 year ago

I agree with Tambra, because the question mentions that the Process ticket step is configured to set the status to Pending-Triage.

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Tambra

1 year ago

I think the status is set to Pending-Triage when the Process ticket step completes.

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