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Pegasystems PEGAPCSA87V1 Exam - Topic 1 Question 60 Discussion

A help desk ticket case type is defined as follows:If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
D) When the Process ticket step starts
A) When the Triage stage starts
B) When the Process ticket step completes
C) When the Enter Ticket Details step completes

Pegasystems PEGAPCSA87V1 Exam - Topic 1 Question 60 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam
Question #: 60
Topic #: 1
[All PEGAPCSA87V1 Questions]

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

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Suggested Answer: D

by Amina at Feb 06, 2025, 12:26 PM

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Lewis
7 months ago
Definitely B, that's how it works in most systems!
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Edda
8 months ago
I thought it was when the Triage stage starts, but B makes sense too.
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Elenore
8 months ago
Wait, are we sure about that? Seems a bit off.
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Adria
8 months ago
Totally agree, B is the right answer!
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Yuki
8 months ago
It's set to Pending-Triage when the Process ticket step completes.
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Leigha
9 months ago
I feel like the status should be set when the Process ticket step starts, but I need to double-check my notes on this.
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Carylon
9 months ago
I’m confused about this one. I thought the status would change after the Enter Ticket Details step, but now I’m not so sure.
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Ernest
9 months ago
I remember a similar question where the status was set at the beginning of a step. I’m leaning towards option D, but I could be wrong.
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Leatha
9 months ago
I think the status changes when the Process ticket step completes, but I'm not entirely sure. It feels like it could also be when the step starts.
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Elouise
9 months ago
I'm not entirely sure about this one. I'll need to think it through step-by-step to make sure I don't miss anything.
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Lorrie
9 months ago
Okay, I think I've got this. The question states that the Process ticket step is configured to set the status to Pending-Triage, so the answer must be when that step completes.
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Boris
9 months ago
Hmm, I'm a bit confused by the wording here. I'll need to re-read the question and the process steps to make sure I understand when the status is updated.
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Rachael
9 months ago
This question seems straightforward, I just need to carefully read the process steps and determine when the status is set to Pending-Triage.
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Willard
1 year ago
Wait, did they just throw a curveball at us? I'll just close my eyes and pick an answer. Eeny, meeny, miny, moe!
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Candida
1 year ago
D) When the Process ticket step starts
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Kristeen
1 year ago
C) When the Enter Ticket Details step completes
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Cortney
1 year ago
B) When the Process ticket step completes
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Cassie
1 year ago
A) When the Triage stage starts
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Domitila
1 year ago
I'm going with D. When the Process ticket step starts, that's when the status is set to Pending-Triage. Easy peasy!
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Titus
1 year ago
I'm not sure, but I think it might be when the Enter Ticket Details step completes.
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Albina
1 year ago
I'm not sure, but I think it might be B. The status changes when the Process ticket step completes.
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Barney
1 year ago
I agree with you, I also think it's A. The status changes at the Triage stage.
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Leota
1 year ago
I agree with you, I also believe it's when the Triage stage starts.
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Eun
1 year ago
I think it's actually A. The status is set to Pending-Triage when the Triage stage starts.
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Margurite
1 year ago
I think it's actually when the Triage stage starts.
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Catalina
1 year ago
Hold on, isn't it C? The status is set when the Enter Ticket Details step completes, right? I'm feeling confident about this one.
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Carman
1 year ago
Aha, I think it's B! The status is set when the Process ticket step completes, not when it starts. Makes sense to me.
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Dallas
1 year ago
Yes, that's correct. It's not set when the step starts, but when it finishes.
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Lenna
1 year ago
I agree, the status is set to Pending-Triage when the Process ticket step completes.
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Jeannetta
1 year ago
Hmm, the question is a bit tricky. Let's see, the status is set to Pending-Triage when the Process ticket step completes. That's my guess.
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Sharen
1 year ago
I'm not sure, but I think it might be when the Triage stage starts. Can someone explain why it's when the Process ticket step completes?
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Katheryn
1 year ago
I agree with Tambra, because the question mentions that the Process ticket step is configured to set the status to Pending-Triage.
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Tambra
1 year ago
I think the status is set to Pending-Triage when the Process ticket step completes.
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