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Pegasystems Exam PEGAPCDS86V1 Topic 3 Question 8 Discussion

Actual exam question for Pegasystems's PEGAPCDS86V1 exam
Question #: 8
Topic #: 3
[All PEGAPCDS86V1 Questions]

A telecom company is interested in improving customer engagement on social medi

a. However, there are hundreds of relevant messages posted every day, and it is not practical for customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should focus on negative messages.

What do you need to analyze the incoming messages?

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Suggested Answer: D


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