Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information from the customer.
The merchant is notified and given 15 days to dispute the fraud claim.
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.