Pegasystems Exam PEGACPSSA23V1 Topic 3 Question 27 Discussion

Actual exam question for Pegasystems's PEGACPSSA23V1 exam

Question #: 27
Topic #: 3

A company with multiple applications spanning different business units wants to send a standard confirmation email to customers whenever a case is created.

Which is the appropriate layer of the Enterprise Class Structure (ECS) for the email correspondence?

AUnit

BOrganization

CImplementation

DDivision

Show Suggested Answer

Suggested Answer: B, C

The application type can often be identified by viewing the Application layers widget for the ruleset stack, which gives an overview of how the application is structured, and by viewing the Application definition rule, which provides detailed information about the application's setup and its components. Reference: Pega Platform Help - Application Layers.

by Marjory at Oct 24, 2024, 05:24 AM

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Tuyet

2 months ago

I think the email should be sent to the 'Spam' layer. That way, the customers will feel extra special when they find it!

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Cecily

2 months ago

Organization, definitely. Who doesn't love a good 'reply-all' email, am I right? The more people included, the better! *wink wink*

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Brandon

9 days ago

I'm leaning towards Organization as well, it just makes more sense for a company-wide email.

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Vicky

10 days ago

I agree, Unit seems like the right choice for this scenario.

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Rikki

25 days ago

I think Unit would be more appropriate for the email correspondence.

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Joesph

2 months ago

Organization, definitely. Who doesn't love a good 'reply-all' email, am I right? The more people included, the better! *wink wink*

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Rashad

2 months ago

I'm going with Division. Each business unit probably has its own email templates and processes, so the email correspondence should be handled at the Division level.

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Paulene

26 days ago

But wouldn't Unit be more appropriate since each business unit has its own unique processes and templates for email correspondence?

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Tegan

1 months ago

I agree with you. Organization would centralize the process and make it easier to manage.

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Zona

1 months ago

I think Organization would be the best layer to handle the email correspondence. It can ensure consistency across all business units.

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German

2 months ago

Hmm, I'm not so sure. If it's a standard confirmation email, wouldn't that be more of an Implementation-level task? The Organization layer seems a bit high for something so specific.

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Whitney

1 months ago

I see your point. Implementation does seem like the best fit for handling those types of emails.

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Cordelia

2 months ago

Yeah, I agree. It makes sense to keep it at a lower level like Implementation for more specific tasks.

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Isadora

2 months ago

I think you're right, Implementation does seem like the appropriate layer for handling standard confirmation emails.

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Lorrie

3 months ago

I think the appropriate layer for the email correspondence is the Organization layer. It's a standard practice across the business units, so it fits at the organizational level.

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