Pegasystems Exam PEGACPSSA23V1 Topic 3 Question 27 Discussion

Actual exam question for Pegasystems's PEGACPSSA23V1 exam

Question #: 27
Topic #: 3

A company with multiple applications spanning different business units wants to send a standard confirmation email to customers whenever a case is created.

Which is the appropriate layer of the Enterprise Class Structure (ECS) for the email correspondence?

AUnit

BOrganization

CImplementation

DDivision

Show Suggested Answer

Suggested Answer: B, C

The application type can often be identified by viewing the Application layers widget for the ruleset stack, which gives an overview of how the application is structured, and by viewing the Application definition rule, which provides detailed information about the application's setup and its components. Reference: Pega Platform Help - Application Layers.

by Marjory at Oct 24, 2024, 05:24 AM

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Tuyet

12 days ago

I think the email should be sent to the 'Spam' layer. That way, the customers will feel extra special when they find it!

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Cecily

16 days ago

Organization, definitely. Who doesn't love a good 'reply-all' email, am I right? The more people included, the better! *wink wink*

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Joesph

1 days ago

Organization, definitely. Who doesn't love a good 'reply-all' email, am I right? The more people included, the better! *wink wink*

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Rashad

23 days ago

I'm going with Division. Each business unit probably has its own email templates and processes, so the email correspondence should be handled at the Division level.

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German

26 days ago

Hmm, I'm not so sure. If it's a standard confirmation email, wouldn't that be more of an Implementation-level task? The Organization layer seems a bit high for something so specific.

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Cordelia

3 days ago

Yeah, I agree. It makes sense to keep it at a lower level like Implementation for more specific tasks.

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Isadora

19 days ago

I think you're right, Implementation does seem like the appropriate layer for handling standard confirmation emails.

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Lorrie

2 months ago

I think the appropriate layer for the email correspondence is the Organization layer. It's a standard practice across the business units, so it fits at the organizational level.

upvoted 0 times