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Pegasystems PEGACPDC25V1 Exam - Topic 6 Question 9 Discussion

U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.What else do you configure for the new treatments to be present in the next-best-action recommendations?
D) No need to do anything. The strategy is auto-generated.
A) Create a channel strategy specifically for web.
B) Change the generated decision strategy.
C) Modify the Next-Best-Action Framework strategy to cater to the new web channel.

Pegasystems PEGACPDC25V1 Exam - Topic 6 Question 9 Discussion

Actual exam question for Pegasystems's PEGACPDC25V1 exam
Question #: 9
Topic #: 6
[All PEGACPDC25V1 Questions]

U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.

What else do you configure for the new treatments to be present in the next-best-action recommendations?

Show Suggested Answer Hide Answer
Suggested Answer: D

When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually. Verified Reference:Pega Academy - Decisioning Consultant - Creating triggers


by Lindsey at Apr 10, 2026, 07:57 AM

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Natalie
4 days ago
But what about modifying the framework?
upvoted 0 times
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Ronny
10 days ago
Definitely, option A makes sense.
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Carmen
15 days ago
I think we need a channel strategy for web.
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Marci
20 days ago
Agreed, we should customize for better engagement.
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Chantay
25 days ago
I feel like D is too risky. Auto-generated might not fit.
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Candra
1 month ago
Option C could enhance the recommendations.
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Celeste
1 month ago
But what about modifying the framework?
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Laurena
1 month ago
Definitely, option A makes sense.
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Shawna
2 months ago
I think we need a channel strategy for web.
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Nana
2 months ago
B is a must! Changing the decision strategy is crucial.
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Shelton
2 months ago
Wait, is it really auto-generated? That sounds too easy!
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Beckie
2 months ago
D seems too simplistic. You definitely need to do more.
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Layla
4 months ago
Totally agree with C! It’s essential to modify the framework.
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Walker
4 months ago
A) Create a channel strategy specifically for web.
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Tamesha
4 months ago
I’m leaning towards needing to create a specific channel strategy, but I wonder if there are other configurations we might have overlooked.
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Erinn
4 months ago
I feel like the decision strategy might need to be changed, but I also remember a practice question where it was auto-generated.
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Brianne
5 months ago
I remember something about modifying the Next-Best-Action Framework strategy, but I can't recall if that's necessary for web channels.
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Quentin
5 months ago
I think we might need to create a channel strategy specifically for web, but I'm not entirely sure if that's the only step.
upvoted 0 times
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