Discuss Pegasystems PEGACPDC25V1 Exam Topic 6 Question 9

U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.

What else do you configure for the new treatments to be present in the next-best-action recommendations?

ACreate a channel strategy specifically for web.

BChange the generated decision strategy.

CModify the Next-Best-Action Framework strategy to cater to the new web channel.

DNo need to do anything. The strategy is auto-generated.

Suggested Answer: D

When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually. Verified Reference:Pega Academy - Decisioning Consultant - Creating triggers

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21 comments · newest first

Alverta 1 month ago

Agreed, we should customize for better engagement.

Dorothy 1 month ago

I feel like D is too risky. Auto-generated might not fit.

Yun 1 month ago

Option C could enhance the recommendations.

Natalie 2 months ago

But what about modifying the framework?

Ronny 2 months ago

Definitely, option A makes sense.

Carmen 2 months ago

I think we need a channel strategy for web.

Marci 2 months ago

Agreed, we should customize for better engagement.

Chantay 2 months ago

I feel like D is too risky. Auto-generated might not fit.

Candra 3 months ago

Option C could enhance the recommendations.

Celeste 3 months ago

But what about modifying the framework?

Laurena 3 months ago

Definitely, option A makes sense.

Shawna 3 months ago

I think we need a channel strategy for web.

Nana 3 months ago

B is a must! Changing the decision strategy is crucial.

Shelton 3 months ago

Wait, is it really auto-generated? That sounds too easy!

Beckie 4 months ago

D seems too simplistic. You definitely need to do more.

Layla 5 months ago

Totally agree with C! It’s essential to modify the framework.

Walker 5 months ago

A) Create a channel strategy specifically for web.

Tamesha 6 months ago

I’m leaning towards needing to create a specific channel strategy, but I wonder if there are other configurations we might have overlooked.

Erinn 6 months ago

I feel like the decision strategy might need to be changed, but I also remember a practice question where it was auto-generated.

Brianne 6 months ago

I remember something about modifying the Next-Best-Action Framework strategy, but I can't recall if that's necessary for web channels.

Quentin 6 months ago

I think we might need to create a channel strategy specifically for web, but I'm not entirely sure if that's the only step.

Pegasystems PEGACPDC25V1 Exam - Topic 6 Question 9 Discussion