Pegasystems PEGACPDC25V1 Exam - Topic 5 Question 6 Discussion

Actual exam question for Pegasystems's PEGACPDC25V1 exam

Question #: 6
Topic #: 5

U+ Bank, a retail bank, is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS. All customers must receive this communication regardless of the engagement policy conditions and constraints.

Which type of communication do you configure to implement this requirement?

AOne-time action

BTransactional action

CPromotional action

DMandatory action

Show Suggested Answer

Suggested Answer: A

by Colette at Jan 05, 2026, 05:16 AM

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Shelton

3 days ago

I'd go with D) Mandatory action. Gotta make sure those customers get the message, even if they're not feeling chatty.

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Gary

8 days ago

B) Transactional action seems more appropriate. It's a time-sensitive update related to the bank's services.

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Sabine

13 days ago

Definitely D) Mandatory action. This is a critical communication that must reach all customers, regardless of their engagement status.

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Lavonda

18 days ago

I lean towards mandatory action because all customers need to be informed regardless of their engagement status.

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Leigha

23 days ago

This feels similar to a practice question we did on emergency notifications. I think it could be a transactional action, but I'm not confident.

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Page

29 days ago

I'm not entirely sure, but I remember something about mandatory actions being used for urgent communications.

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Fannie

1 month ago

I think this might be a one-time action since it's a specific situation and not a regular communication.

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Argelia

1 month ago

I'm going to go with option D) Mandatory action. The requirement is clear that this needs to go out to all customers, not just a specific segment, so that seems like the appropriate type of communication to configure.

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Maricela

1 month ago

I'm pretty confident that a mandatory action is the right choice here. The question states that all customers must receive this communication, so that seems to fit the description of a mandatory action the best.

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Anglea

2 months ago

Okay, let me think this through. The bank needs to reach all customers, not just a targeted group. And it's not a promotional message, so I'm leaning towards either a one-time action or a mandatory action.

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Donte

2 months ago

Hmm, I'm a bit confused. Is a mandatory action the same as a transactional action? I'm not sure I fully understand the difference between those two options.

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Elsa

2 months ago

I think the key here is that the bank needs to communicate this to all customers, regardless of their engagement policy. That sounds like a mandatory action to me.

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