Pegasystems PEGACPDC25V1 Exam - Topic 5 Question 6 Discussion

Actual exam question for Pegasystems's PEGACPDC25V1 exam

Question #: 6
Topic #: 5

U+ Bank, a retail bank, is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS. All customers must receive this communication regardless of the engagement policy conditions and constraints.

Which type of communication do you configure to implement this requirement?

AOne-time action

BTransactional action

CPromotional action

DMandatory action

Show Suggested Answer

Suggested Answer: A

by Colette at Jan 05, 2026, 05:16 AM

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Hana

2 months ago

But mandatory is more fitting for urgent info.

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Lauryn

2 months ago

One-time action makes sense too.

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Devorah

2 months ago

Yeah, everyone needs to know.

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Audra

3 months ago

I think it's a mandatory action.

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Erinn

3 months ago

Totally agree with the one-time action choice!

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Aretha

3 months ago

Wait, can they really send this to everyone?

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Cassandra

3 months ago

Sounds like a transactional action to me.

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Tom

3 months ago

I think it should be a mandatory action.

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Tu

3 months ago

Definitely a one-time action!

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Kenneth

4 months ago

D) Mandatory action, for sure. Wouldn't want the bank to get in trouble for not reaching all their customers. Imagine the angry calls they'd get - "Where's my free toaster?!"

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Julian

4 months ago

D) Mandatory action, no doubt. Wouldn't want the bank to get in trouble for not reaching all their customers. Imagine the angry calls they'd get!

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Marjory

4 months ago

A) One-time action could work, but D) Mandatory action is probably the safest bet. Can't have any customers left in the dark.

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Shelton

5 months ago

I'd go with D) Mandatory action. Gotta make sure those customers get the message, even if they're not feeling chatty.

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Gary

5 months ago

B) Transactional action seems more appropriate. It's a time-sensitive update related to the bank's services.

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Sabine

5 months ago

Definitely D) Mandatory action. This is a critical communication that must reach all customers, regardless of their engagement status.

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Lavonda

5 months ago

I lean towards mandatory action because all customers need to be informed regardless of their engagement status.

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Leigha

5 months ago

This feels similar to a practice question we did on emergency notifications. I think it could be a transactional action, but I'm not confident.

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Page

5 months ago

I'm not entirely sure, but I remember something about mandatory actions being used for urgent communications.

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Fannie

6 months ago

I think this might be a one-time action since it's a specific situation and not a regular communication.

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Argelia

6 months ago

I'm going to go with option D) Mandatory action. The requirement is clear that this needs to go out to all customers, not just a specific segment, so that seems like the appropriate type of communication to configure.

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Maricela

6 months ago

I'm pretty confident that a mandatory action is the right choice here. The question states that all customers must receive this communication, so that seems to fit the description of a mandatory action the best.

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Anglea

6 months ago

Okay, let me think this through. The bank needs to reach all customers, not just a targeted group. And it's not a promotional message, so I'm leaning towards either a one-time action or a mandatory action.

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Donte

6 months ago

Hmm, I'm a bit confused. Is a mandatory action the same as a transactional action? I'm not sure I fully understand the difference between those two options.

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Elsa

7 months ago

I think the key here is that the bank needs to communicate this to all customers, regardless of their engagement policy. That sounds like a mandatory action to me.

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Sang

5 days ago

A one-time action could work too, but mandatory feels right.

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Kathrine

10 days ago

Definitely! Everyone needs to be informed.

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Salome

16 days ago

I agree, it has to be a mandatory action.

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