Discuss Pegasystems PEGACPDC25V1 Exam Topic 3 Question 4

U+- Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, enabled the web channel, and defined a new real-time container trigger in the Next-Best-Action Designer

What else do you configure for the new treatments to be present in the next-best-action recommendations?

AChange the generated decision strategy.

BCreate a channel strategy specifically for web.

CNo need to do anything. The strategy is auto-generated.

DModify the Next-Best-Action Framework strategy to cater to the new web channel.

Suggested Answer: C

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31 comments · newest first

Arlene 5 months ago

I agree, changing the decision strategy could help too.

Harrison 5 months ago

A channel strategy is crucial for effective engagement.

Avery 5 months ago

Auto-generated? I doubt it. We need more control.

Markus 6 months ago

I’m leaning towards modifying the framework strategy.

Kris 6 months ago

Definitely! A specific strategy makes sense.

Tyisha 6 months ago

I think we need a channel strategy for web.

Stephaine 6 months ago

No way, C can't be right. We need to configure more!

Margurite 6 months ago

A is a solid option, but I’d lean towards B.

Marguerita 6 months ago

Wait, can we really just auto-generate strategies? Sounds too easy!

Ettie 7 months ago

I think D makes more sense, gotta modify the framework.

Augustine 7 months ago

B is definitely the way to go for web engagement!

Han 7 months ago

Web channel, eh? I bet the developers are just thrilled to have more work on their plate.

Art 8 months ago

Pega, huh? Bet that comes with a hefty price tag. Hope the bank's got deep pockets!

Gracie 8 months ago

A) Changing the decision strategy? Hmm, not sure that's the right approach.

Kerrie 8 months ago

D) Modifying the strategy framework seems like the logical next step here.

Verdell 8 months ago

C) Nah, can't be that easy. Gotta do some extra work to get those new treatments in the recommendations.

Hector 8 months ago

B) Definitely the way to go. Gotta have a dedicated channel strategy for the web.

Rosalyn 9 months ago

I definitely remember that changing the generated decision strategy is important, but I wonder if we also need to set up a specific channel strategy for web.

Nu 9 months ago

I feel pretty confident that option D is the way to go. Extending the existing Next-Best-Action Framework to handle the new web channel is the logical next step to get those new treatments integrated and working effectively.

Laticia 9 months ago

This is a tricky one. I'm not sure if modifying the overall strategy is the right approach, or if we need to create a new, web-specific strategy. I'll have to think this through carefully.

Mira 9 months ago

Hmm, I'm leaning towards option B. Creating a separate channel strategy for the web seems like the best way to ensure the new treatments are properly incorporated and optimized for that channel.

Stephen 9 months ago

I'm a bit confused on this one. It seems like we've already set up the new actions and treatments, and enabled the web channel. Do we really need to do anything else, or is option C the right choice here?

Ira 9 months ago

I think the key here is to focus on the new web channel and how to integrate it into the existing decision strategy. Option D seems like the way to go, since we need to modify the Next-Best-Action Framework to handle the web channel.

Frank 3 months ago

↳ replying to Ira

Auto-generated strategies won't cut it for the web.

Shawna 3 months ago

↳ replying to Ira

Can't overlook the importance of a tailored channel strategy.

Wava 3 months ago

↳ replying to Ira

Option D makes the most sense for effective engagement.

Isidra 3 months ago

↳ replying to Ira

Definitely! The web channel needs its own strategy.

Nicholle 4 months ago

↳ replying to Ira

I agree, modifying the framework is crucial for integration.

Margarita 10 months ago

I feel like the strategy is auto-generated, but I can't recall if that applies to new channels like web.

Caprice 10 months ago

I remember practicing a question similar to this, and I think modifying the Next-Best-Action Framework strategy could be necessary for the web channel.

Marget 10 months ago

I think we might need to create a channel strategy specifically for web, but I'm not entirely sure if that's the only step.

Pegasystems PEGACPDC25V1 Exam - Topic 3 Question 4 Discussion