Pegasystems PEGACPDC25V1 Exam - Topic 2 Question 18 Discussion

Question

U+ Bank is designing a customer journey to increase credit card usage among new customers. The journey includes several stages with specific actions triggered by customer behavior. The bank wants to ensure that customers receive the most relevant actions based on their engagement.

Which stage arbitration option should the NBA Specialist select to ensure that customers always progress in the journey without reverting to previous stages?

Burma · Accepted Answer

D) Forward progress (no backwards).

Burma · Answer

A) All Issues and All Groups.

Burma · Answer

B) Rightmost eligible stage.

Burma · Answer

C) Eligible stage with the highest priority action.