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Pegasystems PEGACPDC25V1 Exam - Topic 2 Question 13 Discussion

U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:The bank decides to make two changes:1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.2. Introduce a new offer, Twenty-year fixed-rate mortgage.The following table shows the new engagement policy conditions for both mortgage offers:What is the best practice to fulfill this change management requirement in the business operations environment?
C) Create two change requests in the 1:1 Operations Manager portal.
A) Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
B) Create a single change request in the Pega Customer Decision Hub portal.
D) Create a single change request in the 1:1 Operations Manager portal.

Pegasystems PEGACPDC25V1 Exam - Topic 2 Question 13 Discussion

Actual exam question for Pegasystems's PEGACPDC25V1 exam
Question #: 13
Topic #: 2
[All PEGACPDC25V1 Questions]

U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.

Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:

1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.

2. Introduce a new offer, Twenty-year fixed-rate mortgage.

The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the business operations environment?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Shayne at Jun 16, 2026, 03:00 AM

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Julio
2 days ago
B still feels more efficient overall.
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Tambra
7 days ago
True, but clarity is key for changes.
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Casie
12 days ago
But that could complicate tracking.
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Tambra
18 days ago
I prefer A. Two requests keep things organized.
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Julio
23 days ago
It simplifies the process. One request is easier to manage.
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Casie
28 days ago
Why B?
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Julio
1 month ago
I think option B is the best.
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Charlene
1 month ago
Not sure if this will really improve customer engagement, though.
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Markus
1 month ago
Both offers should be managed in the same portal for efficiency.
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Romana
2 months ago
Wait, why are they introducing a 20-year option now? Seems random!
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Yvonne
2 months ago
I disagree, two requests might be better for tracking changes.
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Xochitl
2 months ago
I think option B makes the most sense for simplicity.
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Audra
2 months ago
I vaguely recall that creating a single change request could streamline the process, but I’m not entirely sure if it applies here with two different offers.
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Lorrine
2 months ago
I’m a bit confused about whether the 1:1 Operations Manager is the right place for these changes. I thought it was more for operational tasks rather than policy updates.
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Tom
2 months ago
I think we practiced a similar question where we had to decide between multiple change requests. I feel like having two requests might complicate things.
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Elke
3 months ago
I remember we discussed the importance of managing changes in the Customer Decision Hub, but I'm not sure if one request is enough for both offers.
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