Pegasystems PEGACPDC25V1 Exam - Topic 1 Question 20 Discussion

Question

A telecommunications company is promoting IPhone upgrades with unlimited data plans. The marketing team notices that a customer explicitly stated in a recent survey that they are not interested in iPhone products. The company wants to apply appropriate engagement policy conditions to respect customer preferences.

Which engagement policy condition type should you use to prevent iPhone offers for customers who express disinterest?

Lennie · Accepted Answer

C) Applicability condition to respect customer preferences.

Lennie · Answer

A) Arbitration rules to deprioritize the customer segment.

Lennie · Answer

B) Suitability condition for customer empathy considerations.

Lennie · Answer

D) Eligibility condition based on customer survey responses.