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Pegasystems PEGACPDC25V1 Exam - Topic 1 Question 14 Discussion

Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.Which communication approach should the bank use to address this urgent customer notification requirement?
B) Create a one-time action to deliver Immediate batch communication to all customers
A) Schedule a regular always-on outbound communication with engagement policies
C) Send individual personalized messages through the standard outbound schedules
D) Configure a promotional campaign with targeted audience segmentation rules

Pegasystems PEGACPDC25V1 Exam - Topic 1 Question 14 Discussion

Actual exam question for Pegasystems's PEGACPDC25V1 exam
Question #: 14
Topic #: 1
[All PEGACPDC25V1 Questions]

Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.

Which communication approach should the bank use to address this urgent customer notification requirement?

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Suggested Answer: B

by Vi at Jun 30, 2026, 07:39 PM

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Paulina
2 days ago
Not sure a batch message will reach everyone at once.
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Judy
7 days ago
Regular communication (Option A) wouldn't work in this situation.
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Merissa
12 days ago
Surprised they don't just use social media for this!
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Talia
17 days ago
I disagree, personalized messages (Option C) would be more effective!
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Twana
22 days ago
Option B seems like the best choice for urgent notifications.
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Joye
28 days ago
I wonder if option D could work, but it sounds more like a marketing strategy than an urgent notification.
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Staci
1 month ago
I remember discussing the importance of reaching everyone at once. Option A seems too slow for this situation, right?
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Tenesha
1 month ago
I'm not entirely sure, but I feel like sending individual messages could take too long. Option C might not be effective for urgent notifications.
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Sina
1 month ago
I think option B makes the most sense since it’s about delivering a one-time message quickly. We practiced similar scenarios in class.
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