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Pegasystems PEGACPDC25V1 Exam - Topic 1 Question 14 Discussion

Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.Which communication approach should the bank use to address this urgent customer notification requirement?
B) Create a one-time action to deliver Immediate batch communication to all customers
A) Schedule a regular always-on outbound communication with engagement policies
C) Send individual personalized messages through the standard outbound schedules
D) Configure a promotional campaign with targeted audience segmentation rules

Pegasystems PEGACPDC25V1 Exam - Topic 1 Question 14 Discussion

Actual exam question for Pegasystems's PEGACPDC25V1 exam
Question #: 14
Topic #: 1
[All PEGACPDC25V1 Questions]

Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.

Which communication approach should the bank use to address this urgent customer notification requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Vi at Jun 30, 2026, 07:39 PM

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Ellsworth
16 hours ago
I feel like C would take too long. Not efficient.
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Tresa
6 days ago
Option A seems too slow for this situation.
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Gene
11 days ago
Agreed! Everyone needs to know at once.
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Luke
16 days ago
I think option B is the best choice. Immediate batch communication is crucial.
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Angelo
21 days ago
I think B is definitely the best choice here!
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Huey
26 days ago
Option A sounds too slow for this situation.
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Lenna
1 month ago
But can they really reach everyone at once?
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Gerry
1 month ago
Totally agree, no time for regular schedules!
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Gerald
1 month ago
They should go with option B for immediate reach.
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Paulina
2 months ago
Not sure a batch message will reach everyone at once.
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Judy
2 months ago
Regular communication (Option A) wouldn't work in this situation.
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Merissa
2 months ago
Surprised they don't just use social media for this!
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Talia
2 months ago
I disagree, personalized messages (Option C) would be more effective!
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Twana
2 months ago
Option B seems like the best choice for urgent notifications.
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Joye
2 months ago
I wonder if option D could work, but it sounds more like a marketing strategy than an urgent notification.
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Staci
3 months ago
I remember discussing the importance of reaching everyone at once. Option A seems too slow for this situation, right?
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Tenesha
3 months ago
I'm not entirely sure, but I feel like sending individual messages could take too long. Option C might not be effective for urgent notifications.
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Sina
3 months ago
I think option B makes the most sense since it’s about delivering a one-time message quickly. We practiced similar scenarios in class.
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