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Pegasystems PEGACPBA88V1 Exam - Topic 3 Question 10 Discussion

Actual exam question for Pegasystems's PEGACPBA88V1 exam
Question #: 10
Topic #: 3
[All PEGACPBA88V1 Questions]

The business process for an automobile insurance claim consists of the following phases:

* Submission: The customer contacts a customer service representative (CSR) to file the claim.

* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

* Verification: After each vehicle repair, the adjuster closes the claim.

According to Pega best practices, which phase can you implement as a child case?

Show Suggested Answer Hide Answer
Suggested Answer: D

Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.


Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.

Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.

Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.

by Benedict at Sep 11, 2024, 03:28 AM

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Ettie
6 months ago
Submission is usually the starting point, not a child case.
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Rosalia
6 months ago
Wait, can you really implement Verification as a child case? Sounds odd.
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Shantay
6 months ago
Verification seems like the right choice for a child case.
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Lisbeth
7 months ago
Nah, I believe it's the Review phase.
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Noel
7 months ago
I think it's definitely the Repair phase.
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Veronika
7 months ago
I thought Review was usually a parent case, but now I'm questioning if it could be a child case in some scenarios.
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Erick
7 months ago
Repair seems like it could be a child case too, but I can't recall if it fits the criteria for that.
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Glen
7 months ago
I remember practicing a similar question where we discussed child cases, and I feel like Submission might be more of a parent case.
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Edna
8 months ago
I think the Verification phase could be a child case since it happens after the repairs are done, but I'm not entirely sure.
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Carin
8 months ago
I think the Repair phase could be a good candidate for a child case, since it involves coordination between the adjuster and the third-party repair shop.
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Carolann
8 months ago
I'm a bit confused by the wording of the question. Does "implement as a child case" mean something specific in Pega? I'll need to think this through carefully.
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Salena
8 months ago
Okay, I've got an idea. The Verification phase seems like it could work well as a child case since it happens after the main repair work is done.
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Pansy
8 months ago
Hmm, I'm a little unsure about this one. The question mentions Pega best practices, so I'll need to think about how that applies to the different phases.
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Shenika
8 months ago
This seems like a straightforward question. I'll carefully review the process steps and think about which one would be best to implement as a child case.
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Reena
8 months ago
Alright, time to put on my problem-solving hat. I think the key here is to focus on the "EXCEPT" part of the question. That means I need to identify the one option that is not a typical cause of defects. Let me analyze each one carefully.
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Andra
2 years ago
I think D) Repair makes more sense as a child case.
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Georgeanna
2 years ago
I'm going with Verification. After all, what's the point of fixing a car if you can't double-check that it's actually fixed?
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Cherry
2 years ago
I agree, having a review phase to assess the damages and cost of repairs is crucial.
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Otis
2 years ago
C) Review
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Rosann
2 years ago
That makes sense. It's important to make sure the repairs were done correctly.
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Serina
2 years ago
A) Verification
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Selma
2 years ago
Submission, for sure. I can't wait to hear the customer's creative excuses for why their car is in such a sorry state.
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Audry
2 years ago
C) Review
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Zena
2 years ago
B) Submission
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Alethea
2 years ago
A) Verification
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Reyes
2 years ago
I'm leaning towards C) Review as the child case.
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Craig
2 years ago
Review, all the way. I bet the adjuster just loves playing 'guess the damage' with the customer. It's like a high-stakes game of Pictionary!
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Kathrine
2 years ago
Definitely a high-stakes game of Pictionary for the adjuster.
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Gearldine
2 years ago
It's like a game of 'guess the damage' with real consequences!
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Cherry
2 years ago
Yeah, the adjuster gets to assess the damages and provide an estimate.
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Shaun
2 years ago
I think Review would be a good choice for a child case.
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Julian
2 years ago
I disagree, I believe the answer is B) Submission.
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Twana
2 years ago
I think the answer is A) Verification.
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Elizabeth
2 years ago
I'm going with Repair. Nothing says 'child case' like having someone else do the actual work while you supervise, am I right?
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Myrtie
2 years ago
I agree, having someone else do the actual work while you supervise makes sense.
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Kate
2 years ago
I think Repair is a good choice for a child case.
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Tresa
2 years ago
The Verification phase seems like the obvious choice here. I mean, who doesn't love a good post-repair check, am I right?
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Chara
2 years ago
I agree, the Verification phase is crucial for ensuring the repairs were done correctly.
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Krystal
2 years ago
Definitely, it's important to double-check the repairs before closing the claim.
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Carman
2 years ago
A) Verification
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Crista
2 years ago
I agree, the Verification phase is crucial to ensure everything was done correctly.
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