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PECB ISO-IEC-20000-Foundation Exam - Topic 3 Question 6 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 6
Topic #: 3
[All ISO-IEC-20000-Foundation Questions]

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

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Suggested Answer: A

by Larae at Oct 24, 2024, 01:55 PM

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Onita
3 months ago
I vote for A, name of the organization is key!
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Sherron
3 months ago
Wait, why would it be D? Sounds off to me.
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Ruth
3 months ago
Not so sure about that, could be B too.
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Jesusita
4 months ago
Agreed, D makes the most sense here!
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Laurel
4 months ago
I think it's definitely D, service management processes.
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Chaya
4 months ago
D sounds right to me since it mentions service management processes, which are crucial for delivering services effectively.
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Queen
4 months ago
I'm leaning towards A, but it feels too broad. I thought the focus was more on the management aspect.
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Dominga
4 months ago
I remember a similar question where we had to identify roles and responsibilities, so I wonder if it could be B about suppliers?
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Latrice
5 months ago
I think the answer might be about the processes involved, so maybe D? But I'm not entirely sure.
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Annalee
5 months ago
This is a tricky one, but I think I've got a strategy. I'm going to carefully consider each option and how it could fit into the sentence, then make my best guess. I don't want to overthink it, but I also want to make sure I understand the context.
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Maryln
5 months ago
I'm a little confused by this question. The options don't seem to directly match the information given in the sentence. I might need to re-read it a few times to try to figure out the best answer.
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Yvette
5 months ago
Okay, let me think this through. The sentence is talking about the definition of the scope of the SMS, so the missing word should be related to that. I'm leaning towards option D, "service management processes used for," since that seems to fit the context.
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Layla
5 months ago
Hmm, I'm a bit unsure about this one. The sentence mentions "services in scope" and "managing and delivering the services," so I'm wondering if the missing word has something to do with that.
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Werner
5 months ago
This looks like a straightforward fill-in-the-blank question. I think the key is to focus on the context of the sentence and what type of information is missing.
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Carey
1 year ago
D all the way! Can't have an SMS without the service management processes. Though I do hope the exam has more creative questions than just filling in the blank. Where's the fun in that?
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Aliza
1 year ago
Processes, processes, processes! That's the key word here. The SMS is all about managing the services, so D is definitely the way to go. Though I do wonder if the exam writers were feeling a bit 'processes-happy' when they came up with this one.
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Shenika
1 year ago
Definitely, processes are crucial in the SMS.
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Katie
1 year ago
Yeah, it's all about the service management processes.
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Janey
1 year ago
I agree, D seems like the most logical choice.
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Curt
1 year ago
Hmm, I'm torn between B and D. But I'll go with D - can't have the SMS definition without the management processes, right? Though I do wonder if the suppliers' names are also relevant...
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Yuette
1 year ago
Yes, the service management processes are key in defining the scope of the SMS. D is the right choice.
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Lakeesha
1 year ago
I'm not sure about B, but I think D makes more sense. The management processes are crucial for delivering the services.
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Jesus
1 year ago
I agree, without the service management processes, it would be difficult to determine the scope of the SMS.
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Youlanda
1 year ago
I think D is the correct answer. The management processes are essential for defining the scope of the SMS.
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Gladys
1 year ago
I agree with Gary, it should be the name of the organization.
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Cecil
1 year ago
D has got to be the right answer. The SMS definition needs to outline the service management processes, not just the suppliers or resources.
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Gary
1 year ago
I think the missing word is related to the organization.
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Michal
1 year ago
I think the missing word is 'processes' - the SMS definition should include the service management processes used to manage and deliver the services.
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Malika
1 year ago
Exactly, that's the complete sentence.
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Ivory
1 year ago
So the definition of the scope of the SMS includes the services in scope and the service management processes used for managing and delivering the services.
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Felicia
1 year ago
Yes, you're correct. It should be service management processes.
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Mendy
1 year ago
I think the missing word is 'processes'.
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