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PECB ISO-IEC-20000-Foundation Exam - Topic 2 Question 16 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 16
Topic #: 2
[All ISO-IEC-20000-Foundation Questions]

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

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Suggested Answer: C

by Chantell at Jun 10, 2025, 03:23 PM

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Kristel
2 months ago
An SMS can definitely work with ISO 9001 or 27001! Makes sense to integrate.
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Billy
2 months ago
Wait, can you really not use 9001 or 27001 in service providers? That seems off.
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Shenika
3 months ago
Not sure if all three certifications are necessary for service providers, though.
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Kendra
3 months ago
Totally agree! They each have their own focus areas.
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Jessenia
3 months ago
ISO 9001 is all about quality management, while 20000-1 and 27001 focus on IT services and security.
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Edgar
3 months ago
I’m not convinced that organizations need to be certified in all three standards to have an effective service management system. That seems too strict.
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Junita
4 months ago
I practiced a question about integrating management systems, and I feel like option C might be correct since they can work together.
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Alica
4 months ago
I think ISO/IEC 20000-1 is specifically for service management, but I’m a bit confused about how ISO 9001 and ISO/IEC 27001 fit in with that.
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Brianne
4 months ago
I remember that ISO 9001 is more about quality management, but I'm not sure how it ties into the other two standards.
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Avery
4 months ago
I'm feeling pretty confident about this one. The relationship is that an organization's service management system can be integrated with either a quality management system or an information security management system. I'll make sure to highlight that in my answer.
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Harrison
4 months ago
Okay, I think I've got a handle on this. ISO/IEC 20000-1 is about service management, while ISO 9001 and ISO/IEC 27001 cover quality and information security respectively. The key is understanding how they can be integrated.
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Dottie
5 months ago
Hmm, I'm a bit confused on how these standards relate to each other. I'll need to refresh my memory on the scope and focus of each one.
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Alesia
5 months ago
This looks like a tricky one. I'll need to carefully review the differences and relationships between these standards to answer it correctly.
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