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PECB ISO-IEC-20000-Foundation Exam - Topic 2 Question 26 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 26
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

What is an audit observation?

AA conformity to the standard where there is an opportunity for improvement

BA recommendation that has to be actioned

CA finding against an area which is NOT in the scope of the standard

DA non-fulfilment of a requirement

Show Suggested Answer

Suggested Answer: A

by Stephaine at Jun 21, 2026, 05:53 PM

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Tegan

I’m confused about B; it seems like a recommendation but not all observations need to be actioned, right? So maybe that’s not it.

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Tomas

5 days ago

I'm leaning towards D because it sounds like a clear non-fulfilment, but I feel like A could also fit if it's about improvement opportunities.

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Victor

10 days ago

I remember practicing a question similar to this, and I think it was about findings that don't necessarily require immediate action. Could that be C?

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Gilma

15 days ago

I think an audit observation is related to identifying areas for improvement, so maybe it's A? But I'm not entirely sure.

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