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PECB ISO-IEC-20000-Foundation Exam - Topic 2 Question 23 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 23
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

Which statement about the use of technology and tools to achieve and maintain certification is correct?

AThe use of technology is mandatory

BThe technology and tools used shall be assessed during the audits

CAny tools used shall be listed on the ISO catalogue of approved tools

DThe data reported from the tools can be used to provide evidence for audits

Show Suggested Answer

Suggested Answer: D

by Ludivina at May 02, 2026, 03:09 PM

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Detra

7 hours ago

Wait, are we sure about A being mandatory? Seems off.

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Rosita

5 days ago

Totally agree, it's crucial for compliance!

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Lorean

11 days ago

B is correct, tools are assessed during audits.

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Pedro

16 days ago

I recall that tools need to be listed somewhere, but I can't remember if it was specifically the ISO catalogue or another source.

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Pura

2 months ago

I’m a bit confused about whether the use of technology is mandatory or not. I thought it was just recommended in some cases.

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Tamala

2 months ago

I feel like I've seen a question similar to this before, and I think the data from tools being used as evidence sounds familiar.

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Lavera

2 months ago

I think I remember something about technology being assessed during audits, but I'm not entirely sure if that's the only requirement.

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