PECB ISO-IEC-20000-Foundation Exam - Topic 2 Question 23 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 23
Topic #: 2

Which statement about the use of technology and tools to achieve and maintain certification is correct?

AThe use of technology is mandatory

BThe technology and tools used shall be assessed during the audits

CAny tools used shall be listed on the ISO catalogue of approved tools

DThe data reported from the tools can be used to provide evidence for audits

Show Suggested Answer

Suggested Answer: D

by Ludivina at May 02, 2026, 03:09 PM

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17 days ago

I’m a bit confused about whether the use of technology is mandatory or not. I thought it was just recommended in some cases.

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22 days ago

I feel like I've seen a question similar to this before, and I think the data from tools being used as evidence sounds familiar.

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27 days ago

I think I remember something about technology being assessed during audits, but I'm not entirely sure if that's the only requirement.

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