PECB ISO-IEC-20000-Foundation Exam - Topic 2 Question 21 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 21
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

What is an audit observation?

AA conformity to the standard where there is an opportunity for improvement

BA recommendation that has to be actioned

CA finding against an area which is NOT in the scope of the standard

DA non-fulfilment of a requirement

Show Suggested Answer

Suggested Answer: A

by Mignon at Apr 04, 2026, 09:36 AM

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Tawny

4 days ago

I feel like an audit observation could be a mix of A and D, but I can't recall if it specifically means a non-fulfilment.

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Sylvia

9 days ago

I remember practicing a question similar to this, and I think an observation is more about findings rather than recommendations, so I might lean towards D.

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Francesco

14 days ago

I think an audit observation is related to identifying areas for improvement, so maybe it's A? But I'm not entirely sure.

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