PECB ISO-IEC-20000-Foundation Exam - Topic 1 Question 24 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 24
Topic #: 1

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

AISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

BISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

CAn SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

DIt is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

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Suggested Answer: C

by Daron at May 16, 2026, 01:13 PM

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16 days ago

I remember that ISO 9001 focuses on quality management, but I'm not entirely sure how it connects with the other two standards.

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