PECB ISO-IEC-20000-Foundation Exam - Topic 1 Question 9 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 9
Topic #: 1

[All ISO-IEC-20000-Foundation Questions]

What is the intent of incident management?

ATo restore services as quickly as possible

BTo match new incidents to known errors

CTo track problems into the known error database

DTo communicate with customers as to future service disruptions

Show Suggested Answer

Suggested Answer: A

by Boris at Jan 11, 2025, 12:54 AM

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Cassi

6 months ago

Matching incidents to known errors is important too!

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Ressie

6 months ago

Wait, is it really just about speed? Seems too simple.

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Denise

6 months ago

I thought it was more about tracking problems?

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An

7 months ago

Totally agree, that's the main goal.

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Mila

7 months ago

It's all about restoring services quickly!

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Bernardo

7 months ago

I wonder if option D is relevant, but I think incident management focuses more on resolving issues rather than just communicating with customers.

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Sabina

7 months ago

I practiced a question similar to this, and I feel like tracking problems into the known error database is more related to problem management than incident management.

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Taryn

7 months ago

I'm not entirely sure, but I remember something about matching incidents to known errors. That could be option B, right?

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Jaclyn

8 months ago

I think the main goal of incident management is to restore services quickly, so I might lean towards option A.

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Ben

8 months ago

Ah, I remember discussing incident management in class. The goal is to get systems back up and running as fast as possible, so A is the right answer here. Feeling confident about this one!

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Nieves

8 months ago

I'm a bit confused by this question. The options all seem related to incident management, but I'm not sure which one best captures the overall intent. I'll have to guess and hope for the best.

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Laurel

8 months ago

Okay, let's see here. I think the key is understanding the main purpose of incident management. Based on that, I'd say option A is the best answer - restoring services quickly is the primary goal.

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Kiley

8 months ago

Hmm, I'm not entirely sure about this one. The options seem a bit similar, so I'll need to think it through carefully. Maybe I should review my notes on incident management before deciding.

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Gail

8 months ago

This seems like a pretty straightforward question. The intent of incident management is clearly to restore services as quickly as possible, so I'll go with option A.

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Hermila

1 year ago

I bet the person who wrote this question is the same one who came up with the idea of turning it off and on again as the solution to every IT problem.

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Alonso

1 year ago

If the intent of incident management is not to restore services as quickly as possible, then what is it? Waiting for the world to end?

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Lashon

11 months ago

C) To track problems into the known error database

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Veda

11 months ago

B) To match new incidents to known errors

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Adelle

12 months ago

A) To restore services as quickly as possible

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Leota

1 year ago

Hmm, I'm not so sure. Communicating with customers about future service disruptions seems more like a customer service function than incident management to me.

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Katy

12 months ago

C) To track problems into the known error database

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Gilberto

1 year ago

B) To match new incidents to known errors

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Katheryn

1 year ago

A) To restore services as quickly as possible

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Cherry

1 year ago

Come on, everyone knows that incident management is all about tracking problems into the known error database. That's the only way to really manage incidents effectively.

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