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PECB ISO-IEC-20000-Foundation Exam - Topic 1 Question 9 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam
Question #: 9
Topic #: 1
[All ISO-IEC-20000-Foundation Questions]

What is the intent of incident management?

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Suggested Answer: A

by Boris at Jan 11, 2025, 12:54 AM

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Cassi
3 months ago
Matching incidents to known errors is important too!
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Ressie
3 months ago
Wait, is it really just about speed? Seems too simple.
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Denise
3 months ago
I thought it was more about tracking problems?
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An
4 months ago
Totally agree, that's the main goal.
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Mila
4 months ago
It's all about restoring services quickly!
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Bernardo
4 months ago
I wonder if option D is relevant, but I think incident management focuses more on resolving issues rather than just communicating with customers.
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Sabina
4 months ago
I practiced a question similar to this, and I feel like tracking problems into the known error database is more related to problem management than incident management.
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Taryn
4 months ago
I'm not entirely sure, but I remember something about matching incidents to known errors. That could be option B, right?
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Jaclyn
5 months ago
I think the main goal of incident management is to restore services quickly, so I might lean towards option A.
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Ben
5 months ago
Ah, I remember discussing incident management in class. The goal is to get systems back up and running as fast as possible, so A is the right answer here. Feeling confident about this one!
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Nieves
5 months ago
I'm a bit confused by this question. The options all seem related to incident management, but I'm not sure which one best captures the overall intent. I'll have to guess and hope for the best.
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Laurel
5 months ago
Okay, let's see here. I think the key is understanding the main purpose of incident management. Based on that, I'd say option A is the best answer - restoring services quickly is the primary goal.
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Kiley
5 months ago
Hmm, I'm not entirely sure about this one. The options seem a bit similar, so I'll need to think it through carefully. Maybe I should review my notes on incident management before deciding.
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Gail
5 months ago
This seems like a pretty straightforward question. The intent of incident management is clearly to restore services as quickly as possible, so I'll go with option A.
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Hermila
10 months ago
I bet the person who wrote this question is the same one who came up with the idea of turning it off and on again as the solution to every IT problem.
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Alonso
10 months ago
If the intent of incident management is not to restore services as quickly as possible, then what is it? Waiting for the world to end?
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Lashon
8 months ago
C) To track problems into the known error database
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Veda
8 months ago
B) To match new incidents to known errors
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Adelle
9 months ago
A) To restore services as quickly as possible
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Leota
10 months ago
Hmm, I'm not so sure. Communicating with customers about future service disruptions seems more like a customer service function than incident management to me.
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Katy
9 months ago
C) To track problems into the known error database
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Gilberto
9 months ago
B) To match new incidents to known errors
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Katheryn
9 months ago
A) To restore services as quickly as possible
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Cherry
10 months ago
Come on, everyone knows that incident management is all about tracking problems into the known error database. That's the only way to really manage incidents effectively.
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Jacquline
10 months ago
I think option B is the correct answer. Matching new incidents to known errors is a crucial part of the incident management process.
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Jamal
9 months ago
I think the intent of incident management is to restore services as quickly as possible.
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Olga
10 months ago
I agree, matching new incidents to known errors can help resolve issues faster.
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Margot
11 months ago
Clearly, the intent of incident management is to restore services as quickly as possible. That's the whole point of incident management, isn't it?
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Merlyn
9 months ago
Absolutely, communication and coordination are key in incident management.
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Claudio
9 months ago
It's important to have a plan in place to address incidents promptly and efficiently.
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Veronika
9 months ago
That's right, it's all about minimizing downtime and getting things back to normal.
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Lelia
10 months ago
Yes, the main goal of incident management is to restore services as quickly as possible.
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Whitney
11 months ago
But isn't it also about communicating with customers about future disruptions?
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Basilia
11 months ago
I agree with Hester, it's important to minimize downtime for customers.
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Hester
11 months ago
The intent of incident management is to restore services as quickly as possible.
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