PECB ISO-IEC-20000-Foundation Exam - Topic 2 Question 21 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 21
Topic #: 2

[All ISO-IEC-20000-Foundation Questions]

What is an audit observation?

AA conformity to the standard where there is an opportunity for improvement

BA recommendation that has to be actioned

CA finding against an area which is NOT in the scope of the standard

DA non-fulfilment of a requirement

Show Suggested Answer

Suggested Answer: A

by Mignon at Apr 04, 2026, 09:36 AM

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Toi

18 days ago

I think it's more about non-fulfillment of requirements.

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Keneth

23 days ago

It's basically a chance to improve, right?

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Bea

1 month ago

I thought an observation was just a suggestion, which makes me think of B, but that doesn't seem quite right in this context.

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Tawny

2 months ago

I feel like an audit observation could be a mix of A and D, but I can't recall if it specifically means a non-fulfilment.

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Sylvia

2 months ago

I remember practicing a question similar to this, and I think an observation is more about findings rather than recommendations, so I might lean towards D.

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Francesco

2 months ago

I think an audit observation is related to identifying areas for improvement, so maybe it's A? But I'm not entirely sure.

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