Discuss PECB ISO-IEC-20000-Foundation Exam Topic 1 Question 27

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

AISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

BISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

CAn SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

DIt is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Suggested Answer: C

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21 comments · newest first

Cordie 2 days ago

True, but not every organization needs all three.

Edgar 7 days ago

But isn't D also important? All certifications could strengthen a service provider.

Nobuko 12 days ago

I agree! SMS and QMS can work together.

Ashlyn 17 days ago

I think option C makes the most sense. Integration is key.

Devora 23 days ago

Right, collaboration is essential for success!

Mayra 28 days ago

C shows how they can work together effectively.

Nada 1 month ago

Exactly, B limits the scope unfairly.

Valentine 1 month ago

B is incorrect. ISO 9001 can be used in service too.

Devora 1 month ago

D sounds too extreme. Not all need all certifications.

Sherell 2 months ago

A is misleading. ISO 9001 is broader than just complaints.

Nada 2 months ago

I agree, C makes sense. They complement each other.

Mayra 2 months ago

I think C is the best answer. Integration is key!

Pamella 2 months ago

Do we really need all three certifications? Seems excessive.

Detra 2 months ago

I think integrating SMS with ISO 9001 makes a lot of sense!

Brandon 2 months ago

Wait, are you saying ISO 9001 can't be used in service providers? That sounds off.

Hildred 3 months ago

Totally agree, ISO/IEC 20000-1 is definitely IT-focused!

Alba 3 months ago

ISO 9001 is all about quality management, right?

Florinda 3 months ago

I’m not convinced that all organizations need to be certified against all three standards. It seems like overkill for some service providers.

Pamella 3 months ago

I practiced a question similar to this, and I think option C makes sense since integrating systems can improve overall management.

Theodora 3 months ago

I think ISO/IEC 20000-1 is specifically for IT service management, but I’m a bit confused about how it relates to ISO 27001.

Talia 4 months ago

I remember that ISO 9001 is about quality management, but I'm not sure how it connects with the other two.

PECB ISO-IEC-20000-Foundation Exam - Topic 1 Question 27 Discussion