PECB ISO-IEC-20000-Foundation Exam - Topic 1 Question 22 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 22
Topic #: 1

[All ISO-IEC-20000-Foundation Questions]

What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

AISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

BISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

CAn SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

DIt is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Show Suggested Answer

Suggested Answer: C

by Malcom at Apr 11, 2026, 10:28 AM

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2 days ago

I think ISO/IEC 20000-1 is specifically for IT service management, but I’m a bit confused about how it integrates with ISO 9001.

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7 days ago

I remember that ISO 9001 is about quality management, but I'm not sure how it directly relates to the other two.

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