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PECB ISO-IEC-20000-Foundation Exam - Topic 1 Question 2 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 2
Topic #: 1

[All ISO-IEC-20000-Foundation Questions]

What does ISO/IEC 20000-1 specify?

AA methodology for ensuring that service management operates at the least possible cost

BThe requirements for a service management system

CBest practice guidelines for service management

DGuidance on the application of service management systems

Show Suggested Answer

Suggested Answer: B

by Phyliss at Sep 21, 2024, 09:31 PM

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Keneth

7 months ago

Yeah, B is the right answer, no doubt!

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Malinda

8 months ago

Not sure if it's just about cost, seems too narrow.

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Izetta

8 months ago

Wait, I thought it was just best practices?

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Gertude

8 months ago

Totally agree, it's definitely B!

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King

8 months ago

It's all about the requirements for a service management system!

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Rosendo

9 months ago

I'm leaning towards it being the requirements for a service management system, but I also recall something about methodologies.

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Laurel

9 months ago

I feel like it might be more about guidance on applying service management systems, but I could be mixing it up with another standard.

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Julie

9 months ago

I remember practicing a question like this, and I think it specifies best practices rather than just requirements.

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Heidy

9 months ago

I think ISO/IEC 20000-1 is about the requirements for a service management system, but I'm not entirely sure.

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Zena

9 months ago

Wait, I'm confused. I thought ISO/IEC 20000-1 was more about guidance on applying service management systems, not the actual requirements. Maybe I'm mixing it up with something else. I'll have to review my notes on this.

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Leonora

9 months ago

Okay, I think I've got this. ISO/IEC 20000-1 is the standard that outlines the requirements for a service management system, not just best practices or cost-saving measures. I'm confident option B is the correct answer.

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Daniel

9 months ago

Hmm, I'm a bit unsure about this one. I know ISO/IEC 20000-1 is related to service management, but I can't remember the exact details. I'll have to think this through carefully.

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Ronald

9 months ago

I'm pretty sure this is asking about the ISO/IEC 20000-1 standard, which specifies the requirements for a service management system. I'll go with option B.

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Harley

2 years ago

Ha! Least possible cost? That's a good one. I bet the ISO folks are laughing maniacally at that answer choice. Service management is all about maximizing value, not minimizing costs!

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Stephania

2 years ago

User 3: Yeah, I think so too. That makes the most sense.

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Kelvin

2 years ago

User 2: I think the answer is B) The requirements for a service management system.

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Marshall

2 years ago

I agree, service management is definitely about maximizing value.

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Jesusita

2 years ago

I think it's a combination of both, specifying requirements and providing best practices.

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Emiko

2 years ago

I believe it also includes best practice guidelines for service management.

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Lizette

2 years ago

Ensuring least possible cost? What is this, a penny-pinching management handbook? I doubt that's what ISO/IEC 20000-1 is all about.

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Gladys

2 years ago

D) Guidance on the application of service management systems

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Barabara

2 years ago

C) Best practice guidelines for service management

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Margarett

2 years ago

B) The requirements for a service management system

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Jess

2 years ago

A) The requirements for a service management system

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Pearlene

2 years ago

Hold up, isn't this standard supposed to provide guidance on the application of service management systems? I feel like that's a key part of what it covers.

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Paola

2 years ago

I agree with Madelyn, it's about setting the standards for service management.

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Aja

2 years ago

Hmm, I'm not sure about that. I think it's more about best practice guidelines for service management. ISO loves their best practices, you know?

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Diane

2 years ago

It could be guidance on the application of service management systems.

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Eileen

2 years ago

I believe it's about best practice guidelines for service management.

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Lavera

2 years ago

I think it specifies the requirements for a service management system.

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Madelyn

2 years ago

I think ISO/IEC 20000-1 specifies the requirements for a service management system.

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Hyun

2 years ago

ISO/IEC 20000-1 definitely specifies the requirements for a service management system. That's the clear answer here.

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Deangelo

2 years ago

D) Guidance on the application of service management systems

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Peggie

2 years ago

C) Best practice guidelines for service management

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Deangelo

2 years ago

B) The requirements for a service management system

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