PECB ISO-IEC-20000-Foundation Exam - Topic 1 Question 19 Discussion

Actual exam question for PECB's ISO-IEC-20000-Foundation exam

Question #: 19
Topic #: 1

[All ISO-IEC-20000-Foundation Questions]

What is an audit observation?

AA conformity to the standard where there is an opportunity for improvement

BA recommendation that has to be actioned

CA finding against an area which is NOT in the scope of the standard

DA non-fulfilment of a requirement

Show Suggested Answer

Suggested Answer: A

by Diane at Jan 05, 2026, 05:16 AM

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Frederick

3 days ago

Haha, Option C is just silly. A finding against an area that's not even in the scope of the standard? That's not an audit observation, that's just a waste of time!

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Effie

8 days ago

I think Option A is the best answer. A conformity to the standard where there is an opportunity for improvement sounds like an audit observation to me.

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Yesenia

13 days ago

Option D is the correct answer. A non-fulfilment of a requirement is an audit observation.

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Carole

18 days ago

I’m pretty certain that an observation is not about findings outside the scope of the standard, which makes C seem unlikely.

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Erick

24 days ago

I feel like an observation could be a recommendation, but it’s not necessarily something that has to be actioned immediately. So, I’m torn between A and B.

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Nadine

29 days ago

I remember practicing a question similar to this, and I think an observation is more about findings rather than strict non-fulfilments, so maybe D is not it.

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Nelida

1 month ago

I think an audit observation is about identifying areas for improvement, so I might lean towards A, but I'm not completely sure.

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Trinidad

1 month ago

Ah, I remember discussing audit observations in class. I feel confident I can eliminate the incorrect options and select the right definition.

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Theresia

1 month ago

This is a good opportunity to showcase my understanding of audit terminology. I'll draw on my course notes to reason through the options methodically.

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Gerry

2 months ago

I'm a bit unsure about this one. The options seem similar, so I'll need to really focus on the nuances to determine the best answer.

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Elfrieda

2 months ago

Okay, I've seen questions like this before. I think the key is to identify the correct definition that matches the typical characteristics of an audit observation.

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Jaclyn

2 months ago

Hmm, this seems like a straightforward definition question. I'll need to carefully read through the options and think about the key characteristics of an audit observation.

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